Billing Associate – 12-month FTC
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Job Description
Billing Associate supporting shipping billing, reconciliations, and customer onboarding for Swap’s AI-native commerce infrastructure. Improving Finance operations through automation, systems, and AI-driven workflows.
Responsibilities:
- Support Swap’s day-to-day billing operations, primarily focused on Shipping billing and customer onboarding
- Manage Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer information
- Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control
- Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers
- Prepare and review Shipping billing calculations and resolve related customer and internal queries
- Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation
- Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes
- Support adoption of automation and AI-driven workflows across billing, reconciliations and exception identification
- Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality
Requirements:
- 2+ years’ experience in Billing, Accounts Receivable, Finance Operations or a similar role
- Strong Excel skills and confidence working with large datasets
- Strong numerical skills and attention to detail
- Ability to investigate discrepancies and follow issues through to resolution
- Experience with transactional or usage-based billing would be beneficial
- Interest in systems, automation and the application of AI within Finance operations
- Good organisational and communication skills
- Ability to take initiative and work with minimal supervision in a rapidly changing environment
- Ability to operate as both a strategic thinker and hands-on operator
- Comfortable navigating ambiguity and change, taking ownership and building rather than maintaining
- Comfortable working in a fast-paced, evolving environment
Benefits:
- No specific benefits, perks, or compensation extras are stated in the posting
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