Billing Team Leader
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Job Description
Team Leader overseeing revenue cycle management operations at US Anesthesia Partners. Guiding and mentoring the team for quality and productivity in daily operations.
Responsibilities:
- Provides day-to-day guidance, mentoring, and support to the RCM department
- Assists the team in resolving complex claim issues and member escalations, identifies trends, and ensures timely and effective resolutions
- Recommends and coordinates training opportunities to enhance RCM member skills and knowledge
- Identifies process improvement opportunities and participates in operational initiatives
- Collaborates with internal and external stakeholders to resolve complex issues and improve overall credit/refund performance
- Establishes effective communication channels to ensure alignment between departments
- Actively works and monitors the escalation queue to ensure timely resolution of tasks
- Analyzes escalation trends and provides real-time and scheduled feedback to team members
- Delivers targeted training and coaching to enhance team members’ understanding of escalation scenarios and best practices
- Serves as the primary point of contact for complex or sensitive escalation cases
- Creates and processes the weekly refund check utility file in accordance with established timelines and quality standards
- Assists with all refund reports and projects as needed
- Helps onboard and mentor new team members, reinforcing departmental policies and procedures
- Provides backup coverage and support to the supervisor or manager when needed.
Requirements:
- Bachelor's degree in a related field preferred
- 2+ years of experience in a lead or supervisory role with a proven track record of team development and mentoring
- 3+ years of experience in revenue cycle management, specifically in collections and/or denial management
- Strong understanding of healthcare billing principles, insurance claims processing, and reimbursement methodologies
- Analytical mindset with the ability to interpret data and generate meaningful insights
- Strong problem solving and decision-making abilities
- Exceptional communication and interpersonal skills.
Benefits:
- Eligible for a quarterly bonus
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