RCM Client Billing Manager
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Job Description
Client Billing Manager overseeing diagnostic laboratory invoicing and accounts receivable at GeneDx, a genomics company. Leading billing teams, vendors, compliance, and reimbursement improvement.
Responsibilities:
- Oversee the client billing process for diagnostic laboratory services from invoice submission through final resolution
- Review and resolve disputed, pending, and aging invoice balances
- Ensure invoices comply with client, GeneDx, LSA, guideline, and regulatory requirements
- Partner with internal teams and external billing vendors to resolve issues and improve reimbursement outcomes
- Coordinate new client setup, existing client updates, and client pricing in billing software
- Monitor invoice inventory, accounts receivable performance, and operational metrics
- Lead, coach, and develop the Client Billing team
- Analyze invoices, identify dispute root causes, and implement process improvements
- Communicate with clients, vendors, and internal stakeholders
- Prepare reports on client activities, operational performance, reimbursement trends, and team productivity for leadership
- Coordinate system implementations, upgrades, process improvements, support, and maintenance
- Develop and maintain billing policies, procedures, training materials, and best practices
- Set performance expectations, conduct one-on-ones, coach team members, and complete performance reviews
- Serve as the first escalation point for team member questions and concerns
Requirements:
- Associate’s degree in healthcare administration, business, finance, or equivalent experience in a related field
- 5–7 years of experience in laboratory billing, insurance claims, client billing or revenue cycle management
- Strong understanding of insurance claim processes, healthcare regulations, HIPAA, and compliance requirements
- Strong critical thinking skills to identify root causes, resolve complex issues, and implement effective solutions
- Advanced knowledge of service requirements, adjudication processes, dispute management, and reimbursement methodologies
Benefits:
- Competitive compensation and benefits reflecting local market practices and legal requirements in each country where GeneDx operates
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