Billing Specialist
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Job Description
Billing Specialist managing invoicing, contracts, and client billing inquiries for Ideals’ global B2B SaaS platform. Supporting international markets and cross-functional revenue operations.
Responsibilities:
- Oversee automated invoice generation based on client billing schedules and contract terms
- Perform quality control on automated invoices to guarantee data accuracy and completeness
- Manually issue invoices following standard operating procedures when auto-invoicing is not applicable
- Review existing contracts in the ERP system and enter new contracts accurately
- Partner with Finance, Sales, Customer Success, and Accounting regarding contract terms, payments, client inquiries, and reporting
- Manage incoming client calls and emails from assigned territories, delivering timely responses and excellent customer service
- Ensure accurate and timely invoicing and effective client communication
Requirements:
- 2+ years of relevant experience in a billing or accounts receivable role
- Strong written and spoken business communication skills in English (B2 level or higher)
- Experience working within customer-facing organizations
- B2B SaaS experience is a strong advantage
- Background in supporting international markets, particularly APAC, Europe, or the Middle East
- Strong analytical skills and proficiency with financial systems
- Excellent organizational skills with a proven ability to prioritize and multitask effectively
- High attention to detail
- Advanced proficiency in Excel or Google Sheets
- Strong understanding of professional business communication standards
- Experience in local invoicing (GST/IRP/IRN) is nice to have
- Experience with international B2B SaaS is nice to have
- Bachelor's degree in finance and accounting is nice to have
Benefits:
- Remote-first flexibility to shape your ideal workday
- Home workplace budget
- Co-working expense coverage
- Individual IT budget for extra equipment
- Top-tier tech and AI-powered tools
- Access to Ideals Academy with numerous courses
- Investment in external learning and development activities
- Guidance in Personal Development Plan creation
- Professional literature and subscriptions coverage
- Support of your passion as a speaker or writer
- Internal talent mobility opportunities
- Tailored Wellness Package for your physical and mental health
- Funding for sports competitions
- 20 business days of annual leave
- Paid health-related time off
- Budget for meetups with your local team
- Generous internal referral program
- Equal opportunity employer
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