Billing Support Specialist
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Job Description
Billing Support Specialist resolving customer billing issues and disputes for Databento’s market-data platform. Managing Stripe subscriptions, invoices, dunning, renewals, and vendor payments.
Responsibilities:
- Serve as the primary point of contact for billing-related customer inquiries, including invoices, payments, accidental charges, and disputes
- Walk customers through billing questions, explain charges, and resolve issues using internal usage dashboards to identify discrepancies
- Identify recurring billing questions and improve invoicing templates, FAQs, and customer-facing billing documentation
- Set up and maintain enterprise account billing using internal tools; create subscriptions, generate and send invoices, and maintain billing details in Stripe
- Ensure enterprise clients are billed correctly and completely; resolve discrepancies before they become disputes
- Own dunning communications, including payment reminders and overdue notices
- Complete supplier/vendor onboarding forms required by enterprise customers
- Manage billing disputes from intake through resolution, involving Sales or Finance as needed
- Support renewals and mid-term upgrades, coordinating with Sales on pricing and terms
- Handle Databento's vendor invoices for data and exchange fees
Requirements:
- Genuine customer service orientation; patient, personable, and comfortable getting on the phone to walk someone through a problem
- Experience resolving billing disputes, collections, or accounts receivable/payable issues
- Comfort working with complex, recurring billing cycles; usage-based or subscription billing a plus
- Prior experience in industries with intricate billing, healthcare billing/insurance coordination, financial services, or similar is a strong plus
- Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding
- Experience with billing or invoicing software such as Stripe, NetSuite, or QuickBooks is a plus
- Bachelor's degree
- Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus
Benefits:
- Health insurance
- Dental insurance
- Disability insurance
- Life insurance
- 401(k) matching for full-time employees
- 100% remote work
- Teammates living around the globe
- Paid in local currency
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