Business Development Account Manager
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Job Description
Business Development Account Manager enhancing client relationships in nonprofit environments. Building trusted partnerships and driving retention across diverse community-focused initiatives.
Responsibilities:
- Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention
- Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics
- Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates
- Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate
- Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments
- Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism
- Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions
- Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues
- Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes
- Monitor 30/60/90-day milestones to guarantee successful program launches with early wins
- Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies
- Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings
- Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey
- Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners
- Support the preparation and coordination of partnership proposals
- Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status
- Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories
- Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects
- Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics
- Provide data-driven insights to refine client success and retention strategies.
- Performs other related duties to benefit the mission of the organization
Requirements:
- Bachelor's Degree in Business, Marketing, Communications, or related field
- 3–5 years in client success, account management, customer service leadership, or a related client-facing role with a proven track record in retention, relationship building, and seeing issues through to resolution
- Experience working in or closely with nonprofit organizations, social services agencies, or community development initiatives strongly preferred
- Experience supporting or managing projects end-to-end, including coordinating timelines, stakeholders, and deliverables in a fast-paced, mission-driven environment
- Familiarity with ESG investing, social impact measurement, or community development preferred
- Exceptional conflict resolution and de-escalation skills; ability to remain calm under pressure and identify at-risk accounts early
- Exceptional written and verbal communication skills with professional presentation abilities for client-facing interactions
- Strong analytical and problem-solving abilities; outstanding organizational skills with meticulous attention to detail
- Ability to manage multiple priorities and stakeholders simultaneously; experience coordinating cross-functional teams
- Natural relationship builder with high emotional intelligence and consultative approach
- Proficiency with CRM systems (Salesforce or similar), donor management systems (Bloomerang), and project management tools (Smartsheet)
- Advanced Microsoft Office skills (Excel, PowerPoint); experience with data visualization, reporting tools, ROI models, and financial projections
- Valid Driver's License, clean driving record, and current automobile insurance
- Successful completion of background check.
Benefits:
- Health insurance
- Dental insurance
- Short-term disability
- Term life insurance
- Employee Assistance Program (EAP)
- Vision insurance (100% employee cost)
- Voluntary life insurance (100% employee cost)
- Pet insurance (100% employee cost)
- Supplemental benefits (100% employee cost)
- Safe Harbor 401(k) with 4% company match
- Paid time off
- 14 paid holidays
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