Business Development Representative – Enterprise West
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Job Description
Business Development Representative focusing on pipeline growth across Enterprise West accounts for Genesys. Engaging senior stakeholders and executing account-based strategies for customer expansion and new logos.
Responsibilities:
- Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
- Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
- Identify, engage, and build relationships with senior decision-makers and influencers
- Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
- Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
- Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
- Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
- Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
- Consistently generate qualified pipeline aligned with territory revenue targets
- Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
- Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates
Requirements:
- 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
- Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
- Strong understanding of the Enterprise West territory
- Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
- Strong business acumen, curiosity, and strategic thinking
- Excellent communication, organization, and time-management skills
- Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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