Vice President, Business Operations
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Job Description
Vice President leading business operations for Priority Commerce’s Prisma property technology business. Building scalable processes, dashboards, and cross-functional execution systems.
Responsibilities:
- Partner with Prisma leadership to translate strategic priorities into actionable operating plans
- Establish and manage the operating cadence, quarterly planning, business reviews, and performance reporting
- Develop executive dashboards, KPIs, and scorecards for data-driven decision-making
- Drive accountability and own the execution framework for strategic priorities
- Identify missed commitments, resolve cross-functional blockers, escalate risks, and drive corrective action
- Identify operational bottlenecks and implement solutions to improve execution, efficiency, and customer outcomes
- Partner with Finance and functional leaders to establish and monitor business metrics
- Improve alignment and execution across Sales, Customer Success, Implementations, Operations, Product, Engineering, Marketing, and Finance
- Improve communication and coordination across teams to ensure seamless customer experiences
- Own and continuously improve the end-to-end customer operating model across the customer lifecycle
- Identify and resolve gaps, risks, dependencies, and breakdowns across the customer journey
- Lead cross-functional initiatives that improve operational performance and support business growth
- Design and implement scalable operating processes
- Simplify workflows and improve operational efficiency while preserving agility
- Establish performance metrics that drive accountability and continuous improvement
- Foster a culture of ownership, execution, collaboration, and operational excellence
- Coach and develop team members
- Build management systems that improve prioritization, communication, and accountability
- Partner with leadership on organizational planning, talent acquisition, and resource allocation
- Establish disciplined operating cadence, dashboards, KPIs, cross-functional processes, and scalable operational structure within the first 12–18 months
Requirements:
- 10+ years of progressive leadership experience in business operations, operational excellence, or general management within SaaS, PropTech, FinTech, Payments, or other high-growth technology businesses
- Preferred experience in FinTech and/or PropTech
- Demonstrated success helping organizations scale through periods of rapid growth and organizational change
- Experience creating operational structure and processes in fast-paced, entrepreneurial environments
- Strong business acumen with the ability to connect operational decisions to commercial and financial outcomes
- Excellent analytical, organizational, and problem-solving skills
- Exceptional communication and relationship-building capabilities with the ability to influence across all levels of an organization
- Proven ability to lead through influence, build alignment across functions, and drive execution without unnecessary complexity
- Bachelor’s degree required
- Advanced degree preferred
- Requires the ability to lift 10 pounds
- Requires eye-hand coordination, manual dexterity, and a normal range of hearing and vision (with or without correction)
Benefits:
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources
- Employee discount programs
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement
- Virtual wellness programs (including yoga)
- 3 weeks PTO to start, with unlimited PTO after year one
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
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