Senior Business Operations Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior business operations advisor supporting Blue Cross NC Medicare Advantage and Supplement performance. Driving strategic planning, data analysis, projects, and stakeholder partnerships.
Responsibilities:
- Provide advanced department, divisional and/or segment-focused business and operational leadership support for Medicare Advantage and Medicare Supplement lines of business
- Support business relationship management, business plan development, reporting, data and budget analysis, and execution of high-priority initiatives
- Serve as a business partner in advancing growth, profitability, and member experience through Medicare value levers
- Build and facilitate repeatable business management processes supporting growth, profitability, compliance, and operational performance
- Lead coordination, planning, and facilitation of departmental/divisional events
- Monitor business performance and key Medicare value drivers
- Produce segment business plans and analysis under guidance from Segment Lead
- Facilitate adoption and communication of standard operating procedures and processes
- Facilitate change management for business and process improvements
- Lead special projects and evaluate opportunities to reduce costs and improve efficiencies
- Review best or next practice opportunities for potential adoption
- Develop recommendations based on industry trends, CMS guidance, competitive intelligence, and market dynamics
- Lead engagements with external entities and coordinate data gathering and research
- Track initiatives/projects and create progress presentations for varied audiences, including ILT and Senior Leadership
- Identify trends, risks, and opportunities and develop actionable recommendations
- Coordinate budget analysis, monitor forecasts, and review progress against cost-reduction goals
- Track and evaluate goal progress through KPI data collection and analysis
- Strengthen business partnerships and stakeholder relationships through proactive communications and process improvements
- Facilitate the Annual Report, CEO/Board reports, and other communications
- Provide input and recommended strategy for leadership public speaking engagements and industry board or committee meetings
- Coordinate and manage vendor relationships
Requirements:
- Bachelor's degree or advanced degree (where required)
- 5+ years of experience in related field
- In lieu of degree, 7+ years of experience in related field
- Demonstrated experience supporting Medicare Advantage and/or Medicare Supplement business operations, product performance, growth initiatives, or market management
- Strong knowledge of Medicare value levers including Risk Adjustment, Star Ratings, CAHPS, provider performance, quality programs, and operational excellence
- Experience translating complex business, operational, and market data into executive-level insights and recommendations
- Proven ability to lead cross-functional initiatives involving Product, Operations, Clinical, Network, Finance, Actuarial, Marketing, and Data & Analytics teams
- Knowledge of CMS regulations, Medicare product performance management, competitive market dynamics, and healthcare industry trends
Benefits:
- The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
- Work-life balance, flexibility, and the autonomy to do great work
- Medical, dental, and vision coverage
- Numerous health and wellness programs
- Parental leave and support
- Adoption and surrogacy assistance
- Career development programs
- Tuition reimbursement for continued education
- 401k match including an annual company contribution
- Annual Incentive Bonus
- Paid Time Off (PTO)
- Competitive health benefits and wellness programs
Similar Jobs
Business Operations Manager
Operations & Finance Manager running invoicing, bookkeeping, legal coordination, HR administration, and hiring. Supporting ProviPanda, the DACH region’s largest sales-job platform.
Property Management, Business Operations Virtual Assistant
Remote virtual assistant supporting property management and Turo car-rental operations. Handling communications, contractor coordination, records, scheduling, and workflow improvement.
Business Operations Associate
Business Operations Associate improving recruiting, finance, and internal systems at Nen Creative. Supporting a creative studio that builds brands and stories for ambitious tech companies.
Executive Assistant – Business Operations, BD Support
Executive Assistant supporting FreedUp’s founder as the company builds geospatial and open-source software systems. Managing communications, calendar, CRM, bids, travel, expenses, and operational reporting.
Business Operations Manager
Business Operations Manager streamlining EMEA commercial operations for AIRS Medical, a healthcare technology company developing AI-powered MRI software. Coordinating orders, provisioning, invoicing, renewals, and partner operations.
Chief of Staff – Business Ops
Chief of Staff serving as CEO’s operational partner at Searoutes, a climate-tech SaaS company measuring freight emissions. Owning board cadence, reporting, dashboards, and scaling projects.
Business Process Specialist, Employee Health & Benefits
Business Process Specialist improving employee benefits workflows, AMS processes, reporting, and training at Marsh McLennan Agency. Remote role supporting standardized operations across regional and national teams.
Vice President, Business Operations
Vice President leading business operations for Priority Commerce’s Prisma property technology business. Building scalable processes, dashboards, and cross-functional execution systems.
Business Operations Analyst
Business Operations Analyst translating stakeholder needs into enterprise system requirements for PowerSchool’s cloud-based K-12 education software. Improving processes, supporting implementations, and coordinating UAT.
Business Operations Intern
Business Operations Intern supporting Trideum Corporation’s business operations through data analysis, reporting, and process improvement. Coordinating projects and collaborating with cross-functional teams.
Business Operations Specialist
Part-time Business Operations Specialist improving processes, resource planning, and performance reporting. Reimagine Resources designs, installs, repairs, and maintains commercial fitness facilities.
Business Operations Analyst
Business Operations Analyst supporting Akamai’s global operations teams in India. Managing forecasts, budgets, purchase orders, invoicing, accruals, vendors, and lease invoices.
Senior Analyst, GTM Business Operations – Public Sector
Senior Analyst driving public-sector go-to-market strategy and analytics for Samsara’s Connected Operations IoT platform. Building models and AI workflows to accelerate revenue growth.
Senior Business Operations Analyst
Senior Business Operations Analyst improving workflows, data quality, and systems for Sedona Digital, an IT consulting and services provider. Driving process optimisation, operational governance, reporting, and cross-functional efficiency across cloud, engineering, security, and data operations.
Business Operations Manager
Business Operations Manager streamlining Support Revolution’s global software-support operations. Leading procurement, IT operations, process improvement, governance, and cross-functional delivery.
Business Operations Specialist
Business Operations Specialist supporting Progressive Cleaning’s commercial janitorial operations. Managing remote field-team administration across payroll, scheduling, supplies, accounts payable, software, and marketing.
Business Process Lead – UAT, Training, Accessibility
Business systems lead documenting federal IT workflows and functional requirements for Chameleon Integrated Services. Coordinating UAT, training, defect acceptance, and Section 508 accessibility compliance.
Director, Commercial Business Operations
Commercial operations director advancing sales strategy and enablement for Siemens Healthineers’ medical technology business. Leading cross-functional initiatives, modernization, AI adoption, and operational improvement across North America.
Business Operations, Implementation Team Lead
Implementation Team Lead onboarding colleges and universities for ReUp Education’s learner re-enrollment services. Managing partner implementations, data engagements, risks, and cross-functional delivery.
Business Operations Specialist
Business Operations Specialist coordinating staffing, GTM requests, reporting, and documentation for Salsify’s digital commerce platform. Supporting Sales, Marketing, Global Services, and Revenue Operations in Portugal.