Care Coordinator, Virtual Assistant
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Job Description
Virtual Care Coordinator providing administrative support for a U.S. home care agency. Managing communication and logistics between patients, caregivers, and staff primarily in Spanish and English.
Responsibilities:
- Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers
- Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage
- Manage the daily attendance dashboard, identify missing timesheets, and provide training or support
- Conduct welcome calls to new patients and assist with creating weekly schedules
- Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy
- Follow up on pending authorizations and liaise with insurance companies
- Staff open cases and assist in finding suitable caregivers
- Translate communications between English-speaking management and Spanish-speaking aides or patients
- Handle applicant intake, assist with applications, and coordinate nurse visits
- Conduct monthly patient satisfaction calls
- Manage annual administrative supervision and background check follow-ups for aides
Requirements:
- Fluent in both Spanish and English (written and spoken)
- Prior experience in home care, healthcare, or case coordination strongly preferred
- Strong customer service and phone communication
- Familiarity with HHA Exchange, ADP, and payroll/timesheet systems a major plus skills
- Ability to multitask and manage a high volume of daily inquiries
- Must be HIPAA-compliant and understand patient confidentiality standards
- Tech-savvy with strong organization and time management skills
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