Care Partner Representative III
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Job Description
Care Partner Representative III handling alarm calls and emergency dispatch for Modivcare’s non-emergency medical transportation and home-care services. Supporting customers, contacts, and emergency agencies while maintaining accurate records and service protocols.
Responsibilities:
- Interact daily with customers and team members via phone, mail, email, or in person to establish and maintain positive working relationships
- Handle alarms and inbound phone calls according to standard operating procedures
- Monitor medical alerts, secondary alarms, and inbound calls
- Receive emergency and non-emergency police, fire, ambulance, information, and after-hours calls
- Determine response requirements and priorities, and dispatch responses according to established procedures
- Make outbound calls to customers, emergency contacts, and Police/Fire/EMS regarding alarm activities
- Answer customer questions using scripted and non-scripted responses
- Verify demographics and enter customer information into the computer
- Record details of calls, dispatches, and messages
- Troubleshoot alarm systems and report malfunctions for maintenance
- Relay information and messages to appropriate agencies, departments, and individuals
- Maintain security of highly sensitive materials
- Refer customer complaints to appropriate personnel
- Maintain project productivity and quality goals
- Participate in other projects or duties as assigned
Requirements:
- High School Diploma or GED required
- Zero (0) plus years of related experience
- Equivalent combination of education and/or experience accepted
- Ability to work flexible hours and overtime when needed
- Ability to work independently and with teams
- Proficient in Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks at the same time
- Ability to complete new hire training and pass all required compliance testing
- Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Benefits:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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