Care Partnerships Associate
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Job Description
Care Partnerships Associate expanding Thriveworks behavioral healthcare referral partnerships across Alabama, Mississippi, and Louisiana. Managing healthcare accounts, outreach, referral growth, and territory strategy.
Responsibilities:
- Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits
- Develop strategies to grow existing partnerships and build new referral relationships
- Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets
- Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners
- Build relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders
- Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate
- Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance
- Serve as a trusted point of contact across multiple levels of strategic accounts
- Help partners navigate the Thriveworks referral process and remove barriers to patient access
- Promote adoption of referral tools, including the Patient Referral Dashboard
- Identify recurring partner needs and collaborate internally to improve the referral experience
- Maintain follow-through on partner commitments, meetings, and growth opportunities
- Research healthcare markets and identify new partnership opportunities
- Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources
- Prioritize accounts based on referral potential, performance, and strategic value
- Maintain accurate account and activity information in Salesforce
- Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities
- Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth
- Drive new client visits, referral growth, new and expanded partnerships, account reactivation, geographic/account expansion, dashboard adoption, and Salesforce accuracy
Requirements:
- 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field
- Strong communication, relationship-building, and problem-solving skills
- Confidence with outbound outreach and developing new relationships
- Ability to manage multiple accounts and prioritize opportunities independently
- Comfort using data and performance metrics to drive decisions
- CRM experience; Salesforce strongly preferred
- Strong ownership, organization, and follow-through
- Ability to thrive in a fast-paced, growth-oriented environment
- Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred
- Must live in Alabama, Mississippi, or Louisiana
- Applicants must be legally authorized to work in the United States at the time of hire
- This position is not eligible for employment visa sponsorship, either now or in the future
- Ability to perform sedentary work for long periods and enter text or data using a traditional keyboard
Benefits:
- Healthcare, Dental, Vision, and life insurance benefits
- 401K with 3% employer match
- Paid time off and paid holidays
- Additional coverage options, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
- Professional development & advancement opportunities
- An amazing team culture
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