Claims Account Manager II
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Job Description
Claims Account Manager facilitating customer relationships and handling inquiries at ICW Group. Overseeing claims process and providing excellent service to clients.
Responsibilities:
- Serve as main point of contact for customers, brokers, and account executives
- Answer customer inquiries and resolve issues and complaints
- Investigate customer complaints and provide timely resolutions
- Maintain relationships with clients and listen to build value
- Coordinate efforts with Medical Provider Network contacts
- Participate in marketing for prospective business
- Prepare customer care reports and analyze findings
Requirements:
- Bachelor's degree required in Insurance, Business Administration, Economics, or related field
- 5-7 years of experience in claims or insurance-related area
- 2 years of customer service experience
- Advanced knowledge of Workers’ Compensation Claims
- Excellent verbal and written communication skills
- Strong knowledge of Microsoft Office programs (Excel, Word, PowerPoint)
Benefits:
- Competitive benefits package, including medical, dental, and vision plans
- 401K retirement plans with company match
- Bonus potential for all positions
- Paid Time Off
- Paid holidays throughout the calendar year
- Professional development support
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