Client Relationship Manager
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Job Description
Client Relationship Manager at Taconic Biosciences managing complex accounts to achieve revenue targets. Developing relationships and identifying new business opportunities in the life sciences sector.
Responsibilities:
- Taconic's Client Relationship Manager manages complex accounts to achieve revenue targets.
- This account management role requires the ability to develop relationships with a variety of buying personas to both protect existing business and identify new opportunities among existing clients.
- An ability to develop and implement account plans; knowledge and understanding of business strategy and the ability to work collaboratively and influence others internally and externally is required.
- Success in this role will require a focus on uncovering customer needs and positioning appropriate solutions as well as funnel management and accurate forecasting.
- Achieve revenue targets and quotas as outlined in the Annual Operating Plan (AOP).
- Drive TEAM selling approach to support customer intimate solution development.
- Heavy focus on complex corporate account management and increasing share of wallet.
- Develop business understanding to ensure knowledge of product, customer, competitors.
- Submit on-time forecasts and other ad-hoc reports and maintain accurate SalesForce.com data for accounts, contacts, and opportunity pipeline management.
Requirements:
- Bachelor’s degree from 4-year college or university
- A degree with a Life Science focus preferred
- Experience working in a lab or technical setting
- Experience in account/territory management in a life science or specialized field with demonstrated success in meeting established targets
- Minimum 1-year relevant experience and/or training
- Ability to write reports and correspondence
- Ability to speak effectively to customers and/or employees of the organization at all levels
- Ability to actively listen and understand information presented and different points of view
- Ability to influence internal teams in support of customer and revenue goals
- Ability to set direction with territory/account plans.
- Must conduct business with a sense of urgency.
- Ability to implement sales process methodology including prospecting, qualifying, presenting solution, objection handling, negotiating, and closing to drive territory performance as well as provide customer solutions.
- Ability to demonstrate understanding of market, customers, and competition through business analytics.
- Ability to develop solutions and make recommendations to meet or exceed territory goals are required.
Benefits:
- Insurance within 30 days or less which includes options for medical, dental, vision, pet insurance and more!
- 20 days paid time off plus 6 additional holidays and 1 floating holiday
- Work life balance
- 401(k) plan with up to 4% employer match
- Tuition reimbursement
- Career advancement opportunities
- Commitment to training and providing you with the skills you need for success
- All employees receive access to 24/7 telemedicine (including mental health), short- and long-term disability and life insurance
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