Client Relationship Manager

Posted 59ds ago

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Job Description

Client Relationship Manager managing client relationships in financial services for The Hilb Group. Requires strong communication skills and financial services expertise with a bachelor’s degree.

Responsibilities:

  • Contributing to various team meetings
  • Participating in day-to-day communication with clients proactively
  • Assisting clients with questions and issue resolution
  • Managing review meetings directly or in coordination with Retirement Advisors
  • Preparing client meeting and other presentation materials in collaboration with the retirement client service team and with Retirement Advisors
  • Conducting employee education workshops and enrollment meetings
  • Coordinating with other departments to ensure deadlines are met
  • Maintaining client support technology systems including databases, client relationship management systems, and investment analytics application
  • Assisting in the completion of additional reports and presentations as necessary
  • Helping the team in streamlining services and implementing new applications, software, and products
  • Contributing to a positive workplace environment
  • Ensuring the highest level of customer service and satisfaction

Requirements:

  • Bachelor’s degree
  • FINRA Series 65 license (or obtaining within the established timeframe)
  • 5+ years of relevant financial services industry experience
  • Experience in the retirement industry, as well investment knowledge
  • Excellent communication skills, both oral and written
  • Detail orientated and superior organizational skills
  • Deadline driven
  • Ability to work independently, as well as be a team player demonstrating collaboration
  • Tech-savvy with excellent command of all Microsoft programs (Office, Word, and Excel)
  • Fluency in Spanish is preferred, but not required.

Benefits:

  • Company Paid Life Insurance
  • Long-Term and Short-Term Disability
  • Medical, Dental, Vision and FSA/HSA plans
  • 401(k) with company match
  • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
  • Generous PTO
  • An awesome team of professionals!