Clinical Implementation Specialist
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Job Description
Clinical Implementation Specialist scaling Knowtex.ai’s ambient AI documentation platform across VA and commercial health systems. Training clinicians, leading service recovery, and improving AI-generated notes.
Responsibilities:
- Onboard new sites and clinicians across federal and commercial healthcare environments
- Conduct live virtual training sessions for clinicians across specialties
- Present platform updates, training, and support at provider and leadership meetings
- Lead virtual office hours and recurring Q&A sessions
- Coach new users individually through early activation
- Deliver train-the-trainer sessions for Site POCs and Clinical Champions
- Track training attendance, completion, satisfaction, and time-to-activation
- Develop and maintain clinical training curricula, job aids, and educational resources
- Design self-paced and asynchronous resources
- Develop release communications for feature and product changes
- Identify, recruit, and develop Clinical Champions
- Build and facilitate a Clinical Champion community of practice
- Develop and execute implementation strategies for new and scaling sites
- Diagnose and lead service recovery for initial adoption struggles and negative first experiences
- Conduct workflow assessments and create site-level implementation plans
- Identify recurring implementation patterns and document them in the implementation playbook
- Build deep understanding of AI note generation, prompts, templates, and model boundaries
- Interpret clinician-reported concerns and errors and perform root cause analysis
- Recommend and implement prompt changes based on clinical judgment, safety, and quality standards
- Escalate patient safety concerns immediately per protocol
- Partner on the Clinical Quality Scoring Rubric and documentation audit findings
- Work with the Technical Product Manager and on-call engineers to resolve live customer-facing issues
- Translate clinician feedback into actionable product problems and advocate for prioritization
- Contribute to product and feature discussions based on frontline patterns
- Report to the Director of Customer Delivery and partner with Customer Delivery, Engineering, Implementation, Customer Support, Site POCs, and Clinical Champions
Requirements:
- Active clinical license (RN, NP, PA, PharmD, or equivalent)
- 5+ years of direct patient care experience
- Understanding of clinical documentation requirements, EHR workflows, and medical decision-making across specialties
- Comfort operating in federal (VA) and commercial healthcare environments, or a credible plan to ramp up
- Understanding of HIPAA, medical-legal documentation standards, and quality requirements
- Experience with implementation science frameworks (RE-AIM, CFIR) or equivalent structured approaches
- Ability to conduct root cause analysis using 5 Whys, fishbone, or equivalent methods
- Direct or adjacent experience with AI/NLP prompt design, prompt evaluation, or clinical documentation improvement technologies
- Comfort working with product analytics and dashboards
- 3+ years developing and delivering clinical education or healthcare IT training
- Ability to build curriculum and measure impact beyond satisfaction scores
- Experience with virtual training platforms and presenting to groups from 5 to 100+
- Track record adapting delivery across specialties and audiences with different technical proficiency
- Exceptional verbal and written communication
- Strong cross-functional collaboration and clinical advocacy in technical discussions
- Sound clinical and ethical judgment under time pressure, particularly around patient safety escalation
- Entrepreneurial mindset and comfort with ambiguity
- Strongly preferred: Master's degree in Nursing, Health Administration, Public Health, Medical Education, Clinical Informatics, or related field
- Strongly preferred: Experience with ambient AI, clinical documentation improvement, or speech recognition technologies
- Strongly preferred: Prior startup or fast-scaling environment experience
- Strongly preferred: VA clinical experience and commercial health system experience
- Strongly preferred: Section 508 accessibility compliance experience
- Core business hours with flexibility across time zones
- Willingness to travel 20–30% to federal and commercial sites
- Citizenship status and visa sponsorship information requested during application
Benefits:
- Equity
- Comprehensive benefits
- Professional development opportunities
- Remote work arrangement
- Travel to federal and commercial sites
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