Coach Onboarding and Relationship Manager
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Job Description
Coach Onboarding and Relationship Manager responsible for guiding Bloom Growth Coaches through onboarding and growth. Ensuring they feel equipped and supported throughout their coaching lifecycle.
Responsibilities:
- Own the full lifecycle of Bloom Growth Coaches, guiding onboarding, activation, engagement, and offboarding.
- Lead onboarding sessions and support new coaches through a structured 90-day roadmap designed to help them land their first client.
- Ensure all coach systems are fully set up, including email activation, multi-factor authentication (MFA), Mighty Networks access, and WhatsApp community enrollment.
- Provide onboarding and software training so coaches can confidently use Bloom Growth tools and resources.
- Serve as the primary point of contact for coaches, responding to questions and providing proactive support.
- Monitor coach engagement and proactively reach out to coaches who may need additional support.
- Maintain accurate coach and client data in HubSpot to support reporting and leadership insights.
- Coordinate logistics and communications for quarterly coach community gatherings and manage communication across coach community channels.
Requirements:
- Bachelor’s degree or equivalent professional experience
- 3–5 years of experience in customer success, account management, operations, or client support
- Experience using a customer relationship management (CRM) system such as HubSpot
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment and manage multiple priorities
- Preferred: Experience supporting independent consultants, coaches, or professional service providers
- Preferred: Experience in Software as a Service (SaaS) environment
- Preferred: Project management experience with demonstrated ability to drive timelines proactively
- Preferred: Experience facilitating onboarding or training sessions
- Preferred: Experience managing online communities (Mighty Networks, WhatsApp, or similar platforms)
Benefits:
- 100% remote work environment
- Medical, dental, vision, and life insurance
- 401(k) with employer match (immediate eligibility)
- Unlimited PTO
- Paid parental leave
- Professional development opportunities
- Company-paid holidays
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