Strategic Account Lead
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Job Description
Leads service delivery for mission-critical data centers ensuring uptime and contract compliance. Managing multi-site service contracts and mitigating risks across service, engineering, and operations.
Responsibilities:
- Leads service delivery for mission-critical data centers ensuring uptime and contract compliance
- Manages multi-site service contracts, aligning maintenance with strict customer procedures
- Proactively identifies risks and drives cross-functional resolution before escalation
- Maintains strong customer presence and ensures accurate invoicing and receivables management
- Primary operational contact ensuring fulfillment of contractual and service obligations
- Coordinates preventive and corrective maintenance execution with field teams across multiple sites
- Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations
- Delivers consistent, accurate service performance data and reports to foster transparency
Requirements:
- High School Diploma or GED
- 2+ years of experience in account management
- Experience in mission-critical operations and high-availability environments
- Strong customer leadership
- Data-driven analysis
- Problem-solving, and execution discipline
- Experience with scheduling and sales force
Benefits:
- Health Care Benefits : Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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