Account Manager, English-speaking Markets
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Job Description
Account Manager for Glopal's English-speaking markets managing the end-to-end commercial relationships. Focus on value validation, upselling, and renewals across e-commerce dynamics.
Responsibilities:
- Relationship ownership — you're the single point of contact and the accountable owner of your accounts' commercial and contractual relationship.
- Value validation & product adoption — make sure customers actively use and get measurable value from Glopal's tools and dashboards.
- Expansion & upsell — build and drive a quarterly upsell plan across your portfolio (new markets, marketing add-ons), owning the pipeline end-to-end.
- Renewals — run a renewal playbook based on account health, spotting risk early and building the case for renewal well ahead of contract end.
- Commercial acceleration & ROI narrative — turn product usage and results into a clear business case for your stakeholders.
- English-speaking markets development — be the internal go-to on e-commerce dynamics across English-speaking markets, adapting Glopal's commercial approach accordingly, hand-in-hand with the sales teams covering those markets.
- Cross-sell identification — spot and hand off cross-sell opportunities to the Sales team.
Requirements:
- 5+ years of experience in a similar Account Management, Customer Success, or Client Services position, ideally carrying both retention and growth targets.
- Solid understanding of e-commerce fundamentals: customer acquisition, on-site conversion, and the growth levers merchants care about.
- Working knowledge of SEO and SEA, and comfort discussing conversion-rate KPIs with e-commerce stakeholders.
- A marketing & sales-first profile rather than a technical/data-first one — you're energized by commercial conversations, not just technical ones.
- Track record of owning a client relationship end-to-end: demonstrating value, driving expansion, negotiating renewal.
- Comfortable operating autonomously in a fully remote environment, managing your own pipeline and priorities without close supervision.
- Experience responding to RFPs/tender processes to win new accounts is a plus.
- Fluent English is required; French or other European languages are a plus.
Benefits:
- A brand-new role with real ownership — you'll shape how Glopal serves and grows the English-speaking markets.
- A fully remote company built on autonomy and trust.
- Direct exposure to our VP Customer Success and the leadership team shaping Glopal's next chapter of growth.
- The chance to help scale a fast-growing scale-up already trusted by some of the biggest names in global retail.
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