Consulting Operations Manager
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Job Description
Consulting Operations Manager running contracts, consultant coordination, travel and invoicing for GxPAssure’s pharmaceutical quality and compliance consultancy. Supporting the CEO and global client engagements from a UK home office.
Responsibilities:
- Turn agreed proposals into contracts on company templates, route them for review and signature, and maintain the contract register.
- Prepare and track consultant working agreements and confidentiality agreements.
- Onboard new consultants, including background and right-to-work checks.
- Serve as the day-to-day contact for the consultant network regarding availability, scheduling, briefings, kick-off and close-out.
- Arrange travel, visas, accommodation and logistics for consultants and the CEO.
- Manage the general enquiries inbox and phone line, route new enquiries to the client team, and support live engagements.
- Run the monthly cycle of timesheets, expenses, consultant invoices, client invoicing and receivables.
- Maintain business systems and build and maintain the operations manual.
- Support the CEO with diary and meeting preparation.
- Run operational processes after work is won; the role does not sell, price, negotiate with clients or sign contracts.
Requirements:
- At least three years in an operations, contracts, project-coordination or senior administration role in a professional-services, consultancy, recruitment or life-sciences environment.
- Experience preparing and administering contracts from templates and maintaining a contract register.
- Experience coordinating external contractors or consultants, including onboarding and scheduling.
- Confident with numbers: timesheets, expenses, invoicing and reconciliations; experience with an accounting or project system.
- Highly organised, accurate and self-sufficient; comfortable running processes without supervision and improving them.
- Discreet and strict with confidential client and commercial information.
- Excellent written and spoken English and a professional telephone and email manner.
- Experience in a GMP-regulated or life-sciences consultancy environment.
- Experience arranging international travel and visas.
- Familiarity with CRM, applicant tracking, e-signature and cloud accounting systems, Microsoft 365 and SharePoint.
- Experience documenting processes and writing standard operating procedures.
Benefits:
- £35,000–£40,000 salary depending on experience.
- 12-month fixed-term contract with the option to convert to a permanent appointment at the 12-month review.
- Home-based working with a laptop, phone and the systems you need.
- Workplace pension and private healthcare contribution.
- 25 days’ holiday plus bank holidays.
- A genuinely broad role in a small, growing consultancy, working directly with the CEO and a consultant community of former regulators and senior industry specialists.
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