CRM, Revenue Operations Manager
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Job Description
CRM/RevOps Manager/in für HubSpot, Datenanalysen und automatisierte Vertriebsprozesse. Optimierung des mobilen digitalen Arbeitsplatzes bei TKD Solutions.
Responsibilities:
- End-to-end responsibility for the operational management and ongoing development of the HubSpot CRM system
- Develop and implement a comprehensive CRM and RevOps strategy in collaboration with Marketing, Sales, and IT
- Plan, implement, and optimize automated marketing and sales processes
- Manage lead management, lifecycle management, retention, reactivation, and handoffs between Marketing and Sales
- Support the implementation and optimization of relevant sales tools
- Ensure data consistency and integrity across CRM and ERP systems
- Establish a shared data and governance framework for the revenue funnel
- Analyze funnels, conversion rates, pipelines, and forecasts, and derive insights and areas for action
- Segment and analyze the customer base according to commercial criteria
- Identify churn, retention, cross-sell, and upsell opportunities
- Lead projects focused on improving efficiency, digitalization, and AI-supported optimization in Sales
Requirements:
- Relevant professional experience in Revenue Operations, CRM, Sales Operations, Commercial Analytics, or a comparable field
- Extensive experience with HubSpot or a comparable CRM system
- Understanding of CRM structures, data models, workflows, and automation
- Experience with reporting and data visualization
- Experience with BI tools is a plus
- Advanced Excel skills
- Experience with, or a strong interest in, the targeted use of AI and automation for CRM, data analysis, and commercial processes
- Ideally, experience with marketing automation, customer journeys, lifecycle management, and customer and revenue analytics
Benefits:
- Comprehensive, personalized onboarding with a dedicated contact person
- Regular feedback and development discussions
- Flexible office working
- Company fitness studio
- Snacks and beverages
- Health and wellness offerings, such as a health month and the WLP app
- Modern hardware for the office and flexible office working
- €50 gift card topped up monthly
- Smartphone including mobile phone plan
- Business bike leasing
- Corporate Benefits program
- Electric vehicle charging stations
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