Customer Account Manager
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Job Description
Customer Account Manager managing a high-volume portfolio of digital customer accounts for Employ. Focus on revenue retention, expansion opportunities, and collaboration with internal teams.
Responsibilities:
- Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities
- Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
- Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts
- Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene
- Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
- Strategically assess a large portfolio to focus on high-potential customers and growth opportunities
- Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue
- Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth
- Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale
- Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value
Requirements:
- Minimum of 2 years of experience in account management, customer success management, or sales; SaaS experience preferred
- Proven track record of meeting or exceeding quota in a revenue-focused role
- Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
- Experience working within high-volume or scaled account environments, with the ability to prioritize effectively
- Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
- Strong commercial acumen and ability to navigate customer conversations with a consultative approach
- Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
- Clear and effective communication skills, both written and verbal
- Collaborative mindset with the ability to work cross-functionally and influence without authority
- Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability
Benefits:
- Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
- Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
- Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.
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