Customer Relationship Manager
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Job Description
Customer Relationship Manager responsible for ERP client relationships. Drive client success and account growth across Western Canada with a competitive base salary and uncapped commission.
Responsibilities:
- Drive Client Success; Expand Strategic Accounts; Grow Your Earnings
- Manage and develop relationships with an established portfolio of SAP Business One clients across Western Canada
- Act as primary relationship owner and trusted advisor for assigned clients
- Identify and develop new opportunities within existing accounts
- Develop and execute structured account plans
- Ensure long-term client success by proactively managing relationships
- Maintain accurate opportunity tracking, account forecasting, and performance reporting
- Work closely with consulting, delivery, and leadership teams
Requirements:
- 5+ years’ experience in client relationship management, account management, or client success role
- 5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector
- Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable
- Proven success managing and growing strategic client accounts
- Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts
- Ability to build trusted relationships with C-suite executives and operational leaders
- Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset)
- Highly organized and comfortable managing multiple accounts and priorities
- Willingness to travel within Western Canada as required
Benefits:
- Competitive base salary plus uncapped commission tied to account growth and client success
- Opportunity to manage and develop an established ERP client base
- Collaborative team environment backed by experienced consultants and delivery professionals
- Ability to build long-term client partnerships while growing your income year over year
- Work with organizations implementing industry-leading ERP and cloud technologies
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