Customer Service – Operations Generalist

Posted 79ds ago

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Customer-focused professional supporting self-storage operations. Handling inquiries, payments, and administrative tasks during low call volumes.

Answer inbound phone calls and assist customers with:
Bill payments and payment processing
Explaining billing statements and account details
Resolving general customer inquiries related to self-storage facilities
Provide professional, friendly, and clear communication at all times
Accurately document customer interactions and updates in internal systems
Perform administrative and operational tasks during slower call periods, including:
Data entry
Working with Excel spreadsheets
General office and system-related tasks as needed
Support other departments or projects as assigned, based on skills and availability

Excellent customer service and communication skills
North American accent or native-level English proficiency
Strong computer skills and comfort navigating software systems
Proficiency in Microsoft Excel
Ability to multitask, stay organized, and work independently
Professional phone presence and problem-solving mindset
Tech-savvy with the ability to learn new systems quickly (preferred)
Experience with programming, CSS, or other technical skills (preferred)
Previous experience in customer service, call center, or administrative roles (preferred)

Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.