Customer Service Representative
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Job Description
Customer Service Representative providing support to TruBridge clients through calls and documentation management. Coordinating resolutions for medical billing inquiries while maintaining confidentiality and professionalism.
Responsibilities:
- Responsible for consistently meeting production standards for inbound and outbound calls
- Responsible for consistently meeting quality assurance standards
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities
- Protects customer information by keeping all information confidential
- Processes miscellaneous paperwork and documentation
- Effectively communicates with callers for account resolution
- Schedules call backs as needed
- Be a collaborative team member
- Assist with additional tasks as assigned by supervisor or call center management
Requirements:
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Must be detail oriented and able to follow through on issues to resolution
- Must be able to act both independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience needed
- One year or more provide customer service support over the phone in remote setting
Benefits:
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave
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