Customer Service Representative
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Job Description
Customer Service Specialist providing support to policyholders handling insurance questions and policy changes. Starting March 2, 2026 with mandatory training attendance and exceptional customer service responsibilities.
Responsibilities:
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- Provide Exceptional Customer Service experience to our policyholders in every interaction.
- Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.
- Initiate claims according to claims best practices and assist with existing claim inquiries.
- Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
- Promote digital self service capabilities.
- Utilize multiple computer applications with accuracy.
- Required to commit to the training and work schedule.
- Have a dedicated workspace free from distractions during work and training hours.
Requirements:
- A demonstrated background in customer service, insurance, retail, restaurant, or a related field.
- Excellent verbal and written communication skills with strong ability to empathize with customers.
- Ability to work in a fast-paced complex environment while multitasking.
- Strong attention to detail.
- Experience working in a Windows-based computer environment.
- The ability to work in a collaborative environment.
- Problem solving and critical thinking skills.
- Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
- High School Diploma or equivalent required, bachelor’s degree a plus.
Benefits:
- Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
- 25 days paid time off in your first full year
- Tuition reimbursement
- Paid volunteer opportunities
- Employee recognition
- Wellness program
- And more!
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