Customer Success Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Account Manager driving Adobe Digital Media acquisition, upselling, and adoption for Indian SMB customers. Managing North American accounts remotely from Noida.
Responsibilities:
- Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions
- Create a value-based relationship with new and existing North American Adobe SMB customers
- Drive up-sell and cross-sell by prioritizing accounts with highest propensity to buy and contacting them via phones and emails
- Execute Marketing Qualified Leads (MQLs) with a defined SLA to maximize revenue
- Research customer contracts and purchasing history in Adobe customer management systems and external sources such as LinkedIn and ZoomInfo to identify expansion opportunities
- Manage the opportunity pipeline week to week and provide accurate, timely updates to management on progress and outlook
- Collaborate with Solution Specialists to maximize Adobe solution streams such as Adobe Sign, Substance, Stock, and Frame.io
- Engage supporting functional teams as required to resolve customer issues related to Creative Cloud subscriptions
Requirements:
- SMB Segment exposure and proven ability to manage a large customer set
- 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred
- Excellent communication Skills, both oral and written
- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch
- Demonstrated ability to be a quick learner
- Task oriented with focus and drive to complete tasks at hand
- Strong organization, follow-through and documentation skills suitable for customer communication
- International Sales Experience with exposure to NA markets preferably
- Working hours will coincide with the US Time Zones
- Bachelor’s Degree or Equivalent
Benefits:
- Comprehensive benefits programs
- Accessibility accommodations during the recruiting process
Similar Jobs
Strategic Account Manager
Strategic Account Manager driving net-new sales of Delinea’s cloud-native identity security platform to $20B+ enterprises. Managing complex C-level sales cycles and strategic accounts.
Key Account Manager, Immunology
Key Account Manager promoting AbbVie immunology and dermatology medicines across targeted Polish hospitals and healthcare accounts. Managing regional sales, tenders, contracts, budgets, and promotional initiatives.
Account Manager – Immunology
Thermo Fisher account manager driving allergy and autoimmune diagnostics sales in Finland. Managing Baltic distributors, healthcare pathways, forecasts, and key customer relationships.
Senior Account Manager
Senior Account Manager growing Yell’s digital marketing sales for local businesses. Managing high-value accounts and acquiring new customers across Kent and the South East.
Senior Account Manager
Senior Account Manager growing Yell’s digital marketing accounts and new business. Selling PPC, SEO, social, websites, video, and reputation management solutions across Bristol and South Wales.
Senior Partnership Manager
Partnerships Manager expanding Adjust’s mobile app measurement and analytics platform across China. Building AdTech partnerships and driving strategic business growth.
Senior Partnership Manager
Partnerships Manager expanding Adjust’s mobile app measurement and analytics business in China. Building AdTech alliances and driving strategic partner growth.
National Account Management Lead
National Account Management Lead expanding Mondelēz International’s Oreo, Cadbury, and other snacking brands across Indonesian retail accounts. Developing customer plans, pricing, promotions, and category partnerships.
Enterprise Territory Manager
Enterprise Territory Manager driving new enterprise sales for F12 AMTRA’s IT, AI, Azure, and security services. Building pipelines, value propositions, and strategic client partnerships.
Global Account Manager
Global Account Manager growing strategic customer accounts for TTM Technologies, a global printed circuit board manufacturer. Managing relationships, negotiations, QBRs, and worldwide customer support.
Key Account Manager
Key Account Manager expanding enterprise AEC accounts for Chaos, a global visualization and design software company. Driving upsell, cross-sell, complex contracts, ARR growth, and executive relationships.
Key Account Manager
Key Account Manager expanding enterprise AEC accounts for Chaos, a global visualization and design software company. Driving upsell, cross-sell, ARR growth, and complex deal closure.
Junior Key Account Manager
Key Account Manager developing international accounts for Ottobock’s exoskeleton solutions. Implementing customer-specific projects across mobility, logistics, and retail.
Account Manager
Responsable de clientèle développant les parts de marché des marques FMCG d’Unilever. Gestion autonome d’environ 60 hypermarchés et exécution commerciale en magasin dans le département 74.
Business Relationship Manager, Retail Annuities
Business relationship manager improving Talcott’s retail annuity distribution operations. Resolving IMO partner issues and streamlining workflows across internal teams.
Account Manager
Account Manager driving Abbott hospital diagnostics sales and strategic customer growth in China. Managing key accounts, renewals, market insights, and cross-functional customer solutions.
Channel Account Manager
Channel Account Manager expanding Azul’s Java ecosystem partner network across the UK, Ireland, and Northern Europe. Qualifying partners and driving complex Fortune 500 opportunities.
Account Manager, Commercial
Commercial Account Manager growing revenue for PandaDoc’s document workflow automation platform. Expanding customer accounts, driving renewals, retention, forecasts, and SaaS partnerships.
Account Manager – Corporate
Account Manager retaining and expanding enterprise SaaS clients for AlphaSense, an AI-powered market-intelligence platform. Driving adoption, renewals, stakeholder relationships, and account growth.
Account Manager
Account Manager developing technical B2B sales opportunities, pipelines, and customer accounts for HFS. Supporting distributors, suppliers, training, forecasting, and product growth from a home-office base.