Customer Success Manager – Partnerships
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Job Description
Customer Success Manager focusing on growing revenue and strengthening relationships with adtech partners. Join a fast-growing measurement company known for its award-winning AU metric.
Responsibilities:
- Manage and nurture relationships with all US partners, including some of Adelaide’s biggest ad network and DSP clients.
- Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights.
- Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship.
- Lead strategic account planning, identifying growth opportunities and aligning Adelaide’s solutions to meet client business goals.
- Own client health metrics, proactively identifying risks and implementing retention strategies.
- Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution.
- Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement.
- Collaborate closely with the Partnerships team to strengthen client relationships and expand Adelaide’s portfolio.
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives.
- Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution.
Requirements:
- 3-6 years in media or adtech
- Bachelor's degree required
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- Proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- A team player who’s eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the company.
Benefits:
- Health & Wellness
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee Development & Wellness Stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
- Remote-first environment
- New York office access
- Access to available WeWork spaces
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