CX Solution Architect
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Job Description
CX Solution Architect developing scalable solutions in CX and E-Commerce consulting for clients. Collaborating with stakeholders to analyze requirements, design architectures, and implement concepts.
Responsibilities:
- Together with our clients, you analyze requirements in the CX and e-commerce domain and design holistic, scalable solution and system architectures
- You design, plan and oversee the implementation of CX concepts — from ideation to realization
- You develop tailored solutions across all relevant areas of the B2B and B2C experience
- You identify optimization opportunities along the customer journey and provide well-founded technology, architecture and development recommendations
- Depending on the project phase, you independently handle subject areas, create user stories and develop functional and technical concepts
- You design, facilitate and run workshops with customers and stakeholders
- You present your findings and recommendations convincingly at management and project levels
- Depending on the project, you may also take on roles in agile environments, e.g., as Scrum Master
- You support our sales team in presales activities, e.g., with proposal concepts, pitches and client meetings
Requirements:
- Solid experience in designing software and solution architectures, ideally in the CX or e-commerce domain
- Strong knowledge of modern cloud architectures, microservices and container technologies (e.g., Docker, Kubernetes)
- Experience with object-oriented programming languages and scripting languages such as TypeScript or JavaScript (architecture and design level)
- Deep expertise in B2B and B2C e-commerce processes
- Experience with modern web frameworks such as React, Angular or Vue (evaluation & architecture, not necessarily implementation)
- Practical project experience with SAP CX applications, particularly SAP Commerce Cloud
- Industry knowledge, e.g., in retail or manufacturing, and an understanding of business contexts and business processes
- Familiarity with agile methodologies and cross-functional collaboration
- Excellent German and English language skills, both written and spoken
- Enthusiasm for innovative technologies, digital trends and outstanding customer experience
- Strong communication skills, a consulting mindset and a confident client-facing presence
- Desirable (recommended): project experience with SAP CX, especially SAP Commerce Cloud
- Experience in presales or proposal phases
- Structured, goal-oriented and independent way of working
- Certifications in the SAP CX domain
- Understanding of artificial intelligence methods to assess associated opportunities and risks
Benefits:
- Work model tailored to your needs: Enjoy flexibility through flexible working hours and a mobile office agreement
- Attractive compensation package: In addition to a competitive base salary, we offer the option of a company car and generous contributions to occupational pension plans
- Sustainable mobility options: Receive a subsidy for leasing an e-bike through our company bike program
- Agile company structure: Enjoy the freedom to quickly take on responsibilities and contribute your ideas, benefiting from flat hierarchies and short decision-making paths
- Individual career support and focused development: Personal mentoring and targeted development reviews provide the foundation for continuous career progression and skills growth
- Customizable training: You have the freedom to choose from a range of training initiatives that match your professional and personal development goals
- International network and team events: Connect with colleagues across a global network and participate in regular company events
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