Diagnostic Account Manager
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Job Description
Diagnostic account manager installing and supporting Zoetis veterinary diagnostic solutions across Greater Vancouver and Islands. Driving veterinary clinic onboarding, training, utilization, and post-sale customer success.
Responsibilities:
- Manage a territory of diagnostic customers across the Greater Vancouver Area and Islands
- Conduct regular on-site and remote customer check-ins to meet performance indicators and budget
- Provide technical support, troubleshooting, training, and education on diagnostic solutions
- Upsell and cross-sell products, identify leads, and collaborate with team members
- Deliver post-sale customer service through implementation and staff training
- Install and set up diagnostic devices, routers, network switch connections, practice management software connectivity, and online platforms
- Drive customer onboarding through pre-onboarding, installation, training, and follow-up
- Maintain expertise in products, services, pricing, competition, and market trends
- Collaborate with business units to improve customer experience and resource utilization
- Coordinate resources, schedule calls, book travel, manage the territory budget, maintain customer records, and report expenses
Requirements:
- Post-secondary qualification in biological sciences, business, or veterinary technology
- Sales experience required
- Management experience preferred
- Strong leadership and relationship-building abilities
- Excellent written and verbal planning, organization, and communication skills
- Skilled in consultative (solution) selling techniques
- Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow
- Proficient in interpreting scientific and medical information
- Strong computer and technical skills
- Must reside in the Greater Vancouver Area
Benefits:
- Health, dental, vision and virtual care
- Personal spending account
- Employee assistance program
- Vacation, float, and volunteer days
- Competitive healthcare and retirement savings benefits
- Benefits, policies and programs supporting health and financial wellness, family and lifestyle resources
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