Director, Human Resources Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
HR operations director leading employee relations, compensation, and Generalist teams for a higher-education system. Driving consistent lifecycle support, compliance, and system-wide HR practices.
Responsibilities:
- Lead day-to-day Human Resources Operations and service delivery
- Direct, coach, develop, and performance-manage Senior HR Generalists and HR Generalists
- Establish operational priorities, service expectations, escalation practices, and accountability
- Implement and consistently apply HR policies, procedures, and standard operating procedures
- Improve HR service delivery, controls, workflow, automation, and employee and manager self-service
- Support the full employee lifecycle, including workforce planning, recruitment, hiring, onboarding, performance management, development, employee relations, and separation
- Serve as the primary operational escalation point for complex employee relations matters
- Lead investigations, corrective action, conflict resolution, performance management, and separations
- Partner with institutional HR leaders to advance shared HR standards, tools, resources, and best practices
- Provide HR leadership for reorganizations, restructures, position changes, workforce transitions, and other organizational initiatives
- Lead operational administration of compensation programs, including job evaluation, market pricing, salary recommendations, and compensation analysis
- Partner with Benefits, Workforce Development, Employee Engagement, HR Systems & Technology, Legal Affairs, Finance, Payroll, and Information Technology
- Use HR data and people analytics to identify trends and inform operational recommendations
- Promote collaboration, accountability, continuous improvement, and shared responsibility across Human Resources
- Independently resolve routine and complex HR operational matters and escalate significant risks or enterprise decisions to the Vice President of Human Resources
Requirements:
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field required
- Minimum of 8–10 years of progressively responsible Human Resources experience
- Minimum of 3–5 years of HR leadership or management experience
- Significant experience in employee relations, HR operations, and consultative Human Resources support required
- Experience supporting the full employee lifecycle, including talent acquisition, onboarding, employee relations, performance management, and separation
- Advanced knowledge of Human Resources operations, employee relations, employment practices, and HR compliance
- Knowledge of compensation, talent acquisition, performance management, workforce planning, benefits, and leave practices
- Experience with Workday and other HR technology for data-informed decision-making
- Ability to travel up to 20%
- Ability to perform effectively in a remote work environment and maintain availability during established business hours
- Master's degree preferred
- Experience supporting organizational restructuring, workforce planning, and complex employment matters strongly preferred
- Experience working within a multi-location, multi-state, higher education, system-based, or similarly complex organization preferred
Benefits:
- Generous paid time-off
- Medical and dental insurance coverage
- Life and disability insurance
- Retirement plan with employer contribution
- Multiple flexible spending accounts
- Tuition reimbursement
- Remote work environment
- Up to 20% travel to offices, campuses, meetings, and business-related events
Similar Jobs
Payroll & Benefits Specialist
Payroll and benefits specialist running multi-country payroll for Arise Virtual Solutions. Managing payroll, benefits administration, audits, and employee reporting across global operations.
Senior Benefits, HR Operations Analyst
Senior HR operations analyst managing Workday, benefits, leave, analytics, and compliance. Supporting Rover’s technology platform connecting pet parents with trusted pet care.
HR LOA Services
CVS Health myLeave Call Center colleague supporting absence and leave administration. Answering colleague inquiries, processing leave requests, and meeting remote call-center service metrics.
Senior Human Resources Associate, Shared Service Centre
Senior HR Associate supporting HR, payroll, benefits, and employee lifecycle operations for G-P's global employment platform. Managing EMEA-facing processes, records, vendors, and customer queries.
Senior HR Associate, Shared Services – 9 month Fixed Term Contract
Senior HR Associate supporting onboarding, payroll, benefits, and employee lifecycle operations. G-P’s SaaS platform helps organizations build global teams across 180+ countries.
HR Generalist
HR Generalist supporting employee relations, compliance, training, and workforce changes. Helping Datavant, a healthcare data collaboration platform, manage a 500+ employee workforce.
HR Manager
Remote HR Manager leading SCA compliance, employee relations, and workforce planning for BDR Solutions, a U.S. federal government contractor. Supporting nationwide employees and multi-state HR operations.
Head of Employee Relations
Head of Employee Relations shaping global employee-relations and performance practices. Advising leaders and works councils at Nebius, an AI cloud infrastructure company.
HR Coordinator
HR Coordinator supporting onboarding, HRIS, benefits, and employee lifecycle administration for Remote Medical Inc. Maintaining employee records and coordinating HR operations.
Human Resources Intern
Human Resources Intern supporting Our National Conversation’s nonprofit mission through recruiting, onboarding, documentation, and intern operations. Remote role collaborating via Zoom and Slack.
Human Resources Coordinator
Part-time Human Resources Coordinator managing recruiting, onboarding, training, and compliance. Supporting BPM-PR Firm, a New York-based public relations agency with global media reach.
Human Resources Generalist
HR Generalist owning western U.S. recruiting, onboarding, employee relations, compliance, and payroll backup. Supporting Holon Health’s whole-person care for justice-involved individuals with substance use disorder.
HR Consultant
HR Consultant delivering strategic and operational employment advice to UK businesses. Managing client portfolios, complex employee-relations cases, HR projects, and consultancy growth.
Head of Human Resources
Head of HR building scalable people systems and performance frameworks for High Scale, a global high-volume advertising content company. Driving talent, engagement, retention, and organizational growth.
Head of Human Resources
Head of HR building scalable people systems, performance frameworks, and talent strategies for High Scale, a global high-volume advertising content agency. Partnering with executives to drive growth and organizational effectiveness.
Head of Human Resources
Head of HR building scalable people systems, performance frameworks, and talent strategies for High Scale’s global advertising agency. Partnering with executives to support rapid organizational growth.
HR Manager
HR Manager supporting 3Cloud’s Philippines-based Global Delivery Center and local HR operations. Overseeing employee experience, compliance, talent programs, and strategic HR initiatives.
HR Compliance Specialist
HR Compliance Specialist supporting onboarding, employee data audits, and I-9 compliance. OnTrac provides same-day and next-day delivery services for e-commerce and product-supply businesses.
HR Services Advisor
HR Services Advisor supporting German employee lifecycle, payroll, and compliance services. Safeguard Global helps companies hire, manage, and pay employees worldwide.
HR Intern – Human Resources / Personnel
HR-Praktikant unterstützt Recruiting, Bewerbermanagement, Administration und Onboarding. Mitarbeit an HR-Projekten bei einer deutschen Beratung für Start-ups und mittelständische Unternehmen.