Head of Human Resources
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Job Description
Head of HR building scalable people systems and performance frameworks for High Scale, a global high-volume advertising content company. Driving talent, engagement, retention, and organizational growth.
Responsibilities:
- Evaluate existing HR operations and identify efficiency, consistency, and scalability improvements
- Develop and implement HR policies, SOPs, and standardized employee-lifecycle workflows
- Establish onboarding, development, performance review, promotion, compensation review, and offboarding processes
- Implement HR systems and automation tools
- Ensure HR compliance with applicable employment laws and regulations
- Design company-wide performance management frameworks, KPIs, accountability systems, feedback mechanisms, and performance improvement plans
- Establish recognition, development, career progression, and professional development programs
- Develop recruitment strategies and workforce plans
- Oversee the recruitment team, candidate pipelines, hiring processes, and candidate experience
- Establish recruiting KPIs and strengthen employer branding
- Improve employee satisfaction, engagement, and retention through feedback systems, surveys, and engagement assessments
- Analyze turnover trends and develop retention strategies
- Partner with executive leadership on organizational structure and change initiatives
- Coach managers on leadership, performance management, employee development, and conflict resolution
- Implement leadership development and succession planning programs
- Develop HR dashboards and reporting systems
- Track turnover, retention, recruitment efficiency, absenteeism, and engagement metrics
- Analyze workforce data and translate HR insights into actionable organizational strategies
Requirements:
- 7+ years of progressive HR experience
- At least 3 years in an HR leadership or management position
- Experience leading HR operations, developing people strategies, and implementing systems supporting organizational growth
- Experience in BPO, shared services, professional services, or high-growth organizations highly preferred
- Strong understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance
- Hands-on experience designing and implementing KPI frameworks, employee performance management systems, and HR operational processes
- Experience using workforce analytics and business metrics for decision-making
- Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools highly valued
- Knowledge of organizational development, continuous improvement, and change management methodologies is a strong advantage
- Ability to communicate confidently with executives, department heads, managers, and employees
- Ability to navigate challenging conversations, resolve conflicts, build trust, and maintain accountability
- Ability to balance employee advocacy with business priorities
- Ability to navigate ambiguity, manage competing priorities, and make decisions in a fast-moving environment
- Strong business acumen connecting people decisions with productivity, operational efficiency, profitability, and business growth
Benefits:
- Opportunity to build the people strategy, organizational structure, and HR systems supporting High Scale’s next stage of growth
- Direct partnership with executive leadership
- Ownership and autonomy over the HR function
- Leadership and career growth opportunities as the business grows
- Collaborative culture valuing curiosity, accountability, creative problem-solving, and innovation
- Equal opportunity, diversity-focused workplace
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