Director of Insurance Operations
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Job Description
Insurance Operations Director leading US insurance teams and national broker partnerships for Odevo, a technology-enabled residential property management company. Owning delivery processes, reporting, growth, and operational improvement.
Responsibilities:
- Directly manage Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market
- Design and lead team operating cadence to drive organization, clarity, and execution
- Partner with HR and senior leadership on organizational design as the team scales
- Serve as the primary operational stakeholder for Odevo's national broker partner network
- Drive volume from prospecting through policy placement
- Manage broker SLAs, service levels, and escalation pathways
- Facilitate business reviews with broker partners to track performance, resolve issues, and align on growth priorities
- Identify opportunities to expand, adjust, or deepen broker partnerships
- Own the end-to-end operational model for insurance delivery, including data intake, policy tracking, renewal execution, and post-placement servicing
- Work with Op Co leadership to prioritize high-opportunity accounts
- Design, document, and continuously improve standard operating procedures
- Lead process improvement initiatives to reduce friction, improve data quality, and increase team capacity
- Own brokerage channel reporting, including growth, retention, penetration, commission financials, and team performance metrics
- Translate data into actionable insights and recommendations for senior leadership
- Partner with data and technology teams to improve systems and reporting infrastructure
Requirements:
- 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field
- 2+ years managing a team
- Demonstrated ability to develop and performance-manage direct reports
- Strong working knowledge of P&C insurance products
- Proven ability to manage external partner relationships at a program level
- Strong written and verbal communication skills, including presenting to senior stakeholders
- Experience building high-performing teams in fast-moving, matrixed environments
- Ability to build and implement durable systems and processes
- Data-driven and analytical; comfortable owning reporting, building trackers, and using data to guide decisions
- Comfort with ambiguity and growth
- Experience working with or within HOA management companies, community association management, or similar property management environments preferred
- Experience working in a portfolio company or matrixed organization preferred
- P&C license held or ability to obtain
Benefits:
- Reasonable accommodations for individuals with disabilities
- Some travel for broker partner offices, Op Co locations, company-sponsored meetings and trainings
- Monday through Friday during normal business hours, with schedule flexibility for business needs
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