Identity & Access Operations Engineer L2 – Active Directory, LDAP, ADFS
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Job Description
L2 Identity and Access Operations Engineer supporting AD, LDAP, and ADFS infrastructure at Gruve, an AI-focused software services startup. Troubleshooting authentication, access, federation, and security operations.
Responsibilities:
- Provide L2 support for Active Directory incidents, alerts and service requests
- Administer user accounts, groups, computer accounts, password resets, account unlocks and access permissions
- Troubleshoot authentication failures, account lockouts, Group Policy issues and domain connectivity
- Support AD replication, domain controller health checks, DNS and time synchronization troubleshooting
- Support LDAP directory services, connectivity and authentication-related incidents
- Troubleshoot LDAP bind failures, connection issues, directory queries and access permissions
- Provide L2 support for ADFS authentication, federation and single sign-on incidents
- Troubleshoot token issuance failures, federation errors, certificate issues and authentication problems
- Monitor AD, LDAP and ADFS infrastructure and investigate service health, replication and synchronization issues
- Resolve identity-related incidents and service requests within defined SLAs
- Execute approved changes and follow access management and security procedures
- Support major incident restoration, problem investigation and root-cause analysis
- Maintain runbooks, operational documentation, incident records and shift handover notes
- Coordinate with L1/L3, Security, IAM, Network, Windows and Application teams
- Ensure timely escalation, SLA compliance and APAC–EMEA–NLAM shift handovers
Requirements:
- Hands-on experience in Active Directory administration and troubleshooting
- Strong knowledge of users, groups, account lockouts, authentication, Group Policy and AD replication
- Working knowledge of LDAP, directory queries, bind operations and application integrations
- Experience supporting ADFS, federation services, SSO and certificate-related issues
- Understanding of DNS, Kerberos, NTLM, SSL/TLS and authentication protocols
- Knowledge of service accounts, access permissions, privileged access and identity security practices
- Experience with monitoring tools, ServiceNow or equivalent ITSM platforms
- Understanding of ITIL Incident, Problem, Change and Request Management
- Basic PowerShell scripting skills for identity administration and troubleshooting
- Experience in enterprise 24x7 production operations and SLA-driven support
Benefits:
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer
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