R2R Operations Excellence Lead
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Job Description
R2R Operations Excellence Lead driving Lean Six Sigma, automation, and continuous improvement. Supporting Sales Consulting's HR consulting services and global GBS operations.
Responsibilities:
- Oversee the identification, implementation, control, and sustainability of Continuous Improvement, Digital, and Innovation initiatives within the R2R tower
- Oversee ongoing employee training, testing, and certification in Lean and Green Belt methodologies
- Manage the annual maturity assessment for R2R processes and deliver actionable recommendations
- Collaborate with the R2R GPO to identify and drive process improvement opportunities
- Govern Ops Excellence Ambassadors within Service Delivery teams
- Prioritize improvement ideas into "Just do it" actions, Lean projects, and Green Belt initiatives
- Develop a comprehensive Automation Roadmap for R2R processes
- Collaborate with business analysts and developers to align automation initiatives with strategic business goals
- Partner with Service Management, Program Management Office, and Center Leadership teams
- Ensure operational goals align with broader GBS objectives
- Facilitate cross-functional collaboration and knowledge-sharing across GBS Centers
Requirements:
- Bachelor's degree in Business, Operations Management, Engineering, or a related field
- Lean Six Sigma Lean and Green Belt certifications (mandatory)
- 8–10 years of professional experience, ideally within a GBS or BPO organization
- 4–5 years of expertise in operational excellence, process improvement, or related functions
- Preferably previous experience as a Lean Six Sigma Black Belt
- Demonstrated project and change management skills
- Ability to handle multiple tasks
- Knowledge of Lean Six Sigma methodologies and operational excellence principles
- Leadership and collaboration abilities
- Analytical and problem-solving skills with attention to detail
- Excellent communication and presentation capabilities
- Strong R2R domain knowledge
- Knowledge of month-end closing, financial consolidation, and reporting frameworks
- Ability to identify automation and GenAI opportunities in journal entries, reconciliations, and intercompany transactions
- Ability to track and analyze KPIs such as accuracy rates, timeliness, and productivity
- Knowledge of IFRS, GAAP, SOX, and internal controls
- Project Management degree, diploma, or certification would be an advantage
- Proficiency in MS Project, Minitab, and Mural would be a plus
Benefits:
- Fully remote work arrangement
- Flexibility in working hours to align with US time zones
- Occasional travel to other GBS Centers
- Training, testing, and certification opportunities in Lean and Green Belt methodologies
- Mentoring and coaching opportunities
- Collaboration with global and cross-functional teams
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