Director of People Operations
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Job Description
Director of People Operations overseeing HR infrastructure for Dorado Software Group’s global operations. Building and managing HR frameworks across EMEA, APAC, and the Americas for team growth.
Responsibilities:
- Compensation Banding and Benchmarking
- Map all roles across the business units to standardized bands and titles, globally, across every entity
- Link bands to market benchmarks using compensation data sources (currently Mercer as part of Lattice)
- Prepare the data foundation for a multi-year compensation harmonization plan designed by the VP of HR
- Conduct ongoing compensation analysis for promotions, market adjustments, new hire offers, and internal equity
- Build and maintain compensation data in a clean, auditable format
- Systems Integration, AI Tools, and Data Management
- Integrate BambooHR, Pinpoint (ATS), Lattice (performance), and multiple country-specific spreadsheets into a connected, reliable data ecosystem
- Eliminate duplicate data entry and manual workarounds by building workflows that ensure one update propagates everywhere
- Own BambooHR configuration and data integrity globally
- Complete the Pinpoint ATS implementation
- Evaluate and deploy AI-powered tools and agents to automate repetitive HR operations such as data validation, employee query responses, and workflow routing
- Build and maintain AI-enhanced dashboards and reporting for the VP of HR and portfolio leadership, using automation to surface trends and anomalies in people data
- Maintain dashboards and reporting for the VP of HR and portfolio leadership
- Ensure all employee data handling complies with UK GDPR and applicable data protection legislation across jurisdictions
- Employee Handbook, Policies and Compliance
- Draft, publish, and roll out a comprehensive employee handbook covering all entities; ensure handbook content is structured and accessible through AI agents so employees can get answers to policy and procedure questions on demand
- Document and standardize HR policies aligned with local practices across North America, South America, EMEA, the Middle East, India, and APAC
- Provide training to managers on policies and ensure compliance through coaching and follow-up
- Ensure all HR practices comply with applicable employment law in each jurisdiction
- Recruitment and Talent Acquisition
- Build the end-to-end recruitment process from hiring requisition through offer acceptance
- Create standardized job description templates and interview frameworks
- Get Pinpoint fully operational for job postings, candidate pipeline management, interview scheduling, and offer workflows
- Partner with hiring managers and external recruiters to fill critical roles
- Develop and strengthen the employer brand and employee value proposition
- Introduce AI-assisted screening and candidate assessment tools to improve efficiency and reduce time-to-fill
- Onboarding and Offboarding
- Finalize and document end-to-end onboarding and offboarding processes for all entities and geographies
- Ensure every new hire has a structured, consistent experience regardless of location
- Track and maintain onboarding plans with hiring managers
- HR Operating Calendar & Cyclical Processes
- Create and maintain a calendar of key recurring HR events across the portfolio - including annual employee performance reviews, regular check-ins, annual compensation assessments (base and bonus), engagement surveys, and any other cyclical milestones
- Document and publish how these milestones connect to each other - e.g., how performance review outputs feed into compensation decisions, how check-in data informs succession planning
- Define all related procedures, inputs, outputs, and roles and responsibilities for each milestone
- Train all stakeholders (BU leadership, line managers, Finance, the People team) on their specific contributions to each cycle
- Ensure the calendar is realistic, well-communicated, and adhered to - this becomes the operating rhythm of the People function
- Employee Relations
- Act as the primary HR point of contact for line managers and employees located around the world
- Proactively partner with managers to address employee relations issues before they escalate
- Coach managers on risk, communications, and difficult conversations
- Escalate potential disputes to the VP of HR and coordinate follow-up with relevant stakeholders
- Navigate UK and European employment law with confidence; engage local counsel where needed to ensure compliance in other jurisdictions
- Manage day-to-day relationships with third party legal entities and employer of record (EOR) providers in regions where the portfolio does not have a legal entity, ensuring smooth employee operations and compliance
- Payroll and Benefits Coordination
- Design and own the payroll coordination framework across all countries, including provider relationships, data submission standards, escalation protocols, and compliance requirements
- Serve as the senior point of contact for Finance and third-party payroll providers, and make judgment calls on complex or cross-jurisdictional payroll matters
- Ensure the Senior Analyst has the processes, templates, and guidance needed to execute payroll coordination accurately and on time
- AI and Process Automation
- Identify and implement AI-driven automation across core HR processes, including document generation, data reconciliation, and employee self-service
- Develop and maintain automated workflows that reduce manual effort in onboarding, offboarding, payroll coordination, and compliance tracking
- Partner with the VP of HR to evaluate emerging AI tools and integrate them into the People technology stack
- Team Management
- Manage the Senior People Operations Analyst, setting priorities, reviewing work quality, and ensuring accountability
- Establish asynchronous communication norms including documented briefs, shared project trackers, and structured handoffs across time zones
- Use the daily overlap windows effectively for live syncs and collaboration
- Travel
- Travel to other Dorado offices and offsites internationally for team meetups, onboarding support, or portfolio events
Requirements:
- 7-10 years of progressive HR experience with a significant focus on People Operations, HR Operations, or a generalist role with heavy operational ownership, with at least 3-4 years in a senior or lead role with ownership of the function or a significant workstream.
- Has personally built at least two of the following from scratch: compensation banding frameworks, HRIS integrations, employee handbooks, end-to-end recruitment processes.
- Multi-country experience across EMEA, with understanding of the compliance landscape and employment practices in the UK and at least 2-3 other European or EMEA jurisdictions.
- Strong HRIS and systems proficiency, having configured (not just used) platforms like BambooHR, Workday, HiBob, or equivalent.
- Advanced Excel skills, with the ability to build models, clean messy data, create dashboards, and work with large datasets.
- Experience using or implementing AI tools, agents, or automation within HR operations.
- Experience managing at least one direct report, ideally across time zones.
- Excellent written communication, with the ability to document processes clearly, write concise briefs, and communicate proactively.
- Detail-oriented, deadline-driven, and takes personal pride in delivering high-quality work on time.
- Experience in software or technology companies is preferred.
- Experience in a multi-entity, portfolio, or holding company structure is preferred.
- Familiarity with BambooHR, Pinpoint, and Lattice specifically is preferred.
- Experience with SharePoint or similar content management and collaboration platforms is preferred.
- Experience with EOR providers (e.g. Deel) is preferred.
- Experience supporting M&A integration from an operational perspective (job mapping, data migration, system consolidation) is preferred.
- CIPD qualification (Level 5 or above) is strongly preferred; equivalent international HR qualification will be considered.
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