Director of Revenue Operations
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Job Description
Director of Revenue Operations building operational foundations for a fast-growing healthcare technology company. Leading systems optimization across Marketing, Sales, Customer Success, and Support operations.
Responsibilities:
- Own Salesforce as the go-to-market system of record, including architecture, automation, permissions, integrations, and data integrity
- Administer and optimize the broader GTM stack including HubSpot, Front, PandaDoc, Dialpad, and related integrations
- Lead vendor evaluations, renewals, and stack rationalization decisions
- Build scalable operational processes that support rapid company growth
- Maintain visibility into roadmap priorities, operational initiatives, and system improvements
- Design and operationalize customer lifecycle workflows across onboarding, deployment, Customer Success, and support
- Build and implement customer health scoring frameworks and proactive risk workflows
- Improve cross-functional handoffs to create a seamless customer experience
- Develop segmentation and operational frameworks that align customer effort with account value and lifecycle stage
- Establish pipeline hygiene standards, forecasting processes, and reporting cadences
- Partner with Marketing on attribution, lead routing, and MQL-to-SQL workflows
- Build operational frameworks that improve visibility, accountability, and conversion across the funnel
- Build dashboards and reporting that drive executive decision-making across pipeline, retention, customer health, and revenue operations
- Establish data governance, KPI ownership, and a single source of truth across go-to-market functions
- Document SOPs, SLAs, and operational standards that scale with team growth
- Eliminate manual work through automation and system design wherever possible
- Use AI as a default operating tool for analysis, documentation, process design, data audits, workflow creation, and operational execution
- Implement AI-driven workflows and automation across the go-to-market organization
- Evaluate and operationalize emerging AI capabilities across the RevOps stack
Requirements:
- 5+ years of experience in Revenue Operations, GTM Operations, or related operational leadership roles
- Hands-on Salesforce experience including flows, validation rules, integrations, permissions, and automation
- Robust experience supporting cross-functional go-to-market teams across Sales, Marketing, and Customer Success
- Experience designing scalable operational processes in high-growth environments
- Deep analytical and systems-thinking mindset with exceptional organizational skills
- Comfortable operating in fast-moving environments where infrastructure is still being built
- Highly self-directed with the ability to move between strategy and execution seamlessly
- AI fluency and daily use of AI tools for operational leverage and workflow acceleration
- Bonus if you have:
- Experience with Customer Success platforms such as Vitally or Planhat
- Experience with support platforms such as Zendesk, Intercom, or similar tools
- HubSpot administration and marketing automation experience
- Experience in vertical SaaS, healthcare technology, or hardware-enabled SaaS environments
- Salesforce Administrator certification
Benefits:
- Medical, Dental, and Vision Benefits
- 401k with Company Match
- Unlimited PTO
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