Director, Revenue Operations – Credits
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Job Description
Director leading Credits function within Revenue Operations at DaVita, transforming kidney care through strategic oversight and innovation. Managing complex credit populations and improving financial operations.
Responsibilities:
- Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
- Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
- Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
- Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
- Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.
- Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
- Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
- Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
- Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.
- Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
- Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
- Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
- Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
- Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
- Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.
Requirements:
- Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or a related field preferred.
- 5+ years of progressive leadership experience, including direct oversight of revenue cycle, credits, collections, or related operational teams.
- Demonstrated success leading complex operational functions, driving process improvement, and delivering measurable business results in a highly matrixed environment.
- Experience managing risk, compliance-sensitive workflows, and cross-functional initiatives involving multiple stakeholders and competing priorities.
- Strong strategic thinking, operational judgment, analytical capability, and executive communication skills.
- Healthcare revenue cycle experience strongly preferred.
Benefits:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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