Director, Support Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director driving initiatives for DEXIS commercial growth and operational excellence. Managing projects for customer experience and service revenue commercialization.
Responsibilities:
- Drive initiatives focused on operational excellence and growth within DEXIS commercial organization.
- Manage projects intended to deliver continuous improvement to drive operational excellence.
- Manage and prioritize training courses to strengthen service partners.
- Develop new strategies and programs to drive commercialization of DEXIS Service revenue.
- Provide leadership and direction for Field Operation leaders.
- Coach leaders that are responsible for day-to-day support operations within the commercial team.
- Proactively track, manage, and escalate critical customer issues to resolution.
- Ensure support quality and customer satisfaction by monitoring customer interactions.
- Track and provide Executive and Commercial Leadership with detailed information on Key Performance Indicators (KPIs) of customer care and service performance.
- Implement policies and procedures to ensure world-class service to customers.
Requirements:
- 4-year college degree
- 5+ years of previous leadership experience
- 5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management
- Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
- Experience with revenue generation and performance metrics.
- Ability to learn and apply new skills quickly.
- Ability to adapt to a rapidly changing environment, and to work under pressure.
Benefits:
- annual performance bonus
- medical/dental/vision benefits
- 401K match
- other applicable compensation plans
Similar Jobs
Senior Director, Pharma Industry Advisor
Industry Advisor to Pharma+ accounts at Salesforce driving cross-functional growth strategies. Collaborate with clients and industry stakeholders to deliver impactful solutions and build key relationships.
Director – West Coast Engagement
Director of West Coast Engagement developing partnerships with K-12 school systems, focusing on improving instructional practices. Collaborating to provide solutions for educational leaders addressing instructional challenges.
Director – Business Unit Leader, Response and Recovery Programs
Director/Business Unit Leader for Response and Recovery Programs at Tidal Basin overseeing federal and state response and recovery initiatives. Leading a multidisciplinary service and client relationship management.
Associate Director, Workforce Management
High-impact leadership role managing workforce scheduling and real-time adherence in pharmacy operations. Ensure efficiency and compliance while enhancing employee engagement and patient safety.
Assistant Director, Graduate Admissions Information Systems
Assistant Director managing Graduate Admissions Information Systems for Florida Atlantic University. Utilizing Slate CRM to enhance recruitment and admissions processes with technical leadership.
Senior Director, Engagement Management – Higher Education, Nonprofit
Senior Director of Engagement Management overseeing a team of Engagement Managers and Delivery Directors at Workday. Focusing on successful deployment of services for Higher Education and Nonprofit sectors.
Director, Revenue Cycle
Director of Revenue Cycle Management at Guidelight Health leading and optimizing revenue cycle processes. Focused on team leadership, compliance, and strategic planning for healthcare revenue management.
Director of Paid Performance
Director of Paid Performance at Onnit Labs overseeing Google and Meta paid acquisition strategies. Responsible for budget management and performance reporting to leadership.
Director, Customer Advocacy
Director of Customer Advocacy at Tempo creating and managing customer relationships and advocacy program. Working closely with Customer Success to enhance customer experiences and brand strength.
Director of Cash Reconciliation
Director of Cash Reconciliation at RethinkFirst responsible for payment posting and reconciliation processes. Ensuring financial accuracy and integrity across the revenue cycle while managing teams.
Director of Billing, RCM
Director of Billing overseeing claim submissions and revenue cycle management operations for a healthcare company. Leading teams and ensuring compliance with billing regulations and workflows.
Senior Scientific Director, Publications – Portfolio Lead
Portfolio Lead managing scientific strategy and content excellence for Red Nucleus in medical communications. Overseeing large accounts and driving scientific strategy and quality standards.
Senior Director – Strategy & Delivery, Alzheimer's/Neurology
Senior Director or Executive Director in Strategy & Delivery, leading clinical trials at Syneos Health. Responsible for customer engagements and executive oversight in drug development.
Director – Client Engagement
Director of Client Engagement driving business growth and client satisfaction for Rimini Street. Leading a team to manage and grow enterprise client relationships across North America.
Assistant Director of Programs, ICHI
Assistant Director overseeing grant-funded programs driving community health outcomes at UAMS. Ideal for strategic thinkers passionate about advancing health equity through project management.
Associate Director/Director, Thought Leader Engagement – Gyn-Onc
Associate Director/Director managing thought leader engagement within Gynecologic Oncology to support the launch of Rina-S. Collaborating with cross-functional teams and ensuring exceptional customer experience.
Director – Thought Leader Engagement, Gyn-Onc
Director of Thought Leader Engagement at Genmab managing oncology KOL relationships. Developing strategies for successful pre-launch and launch activities in Gynecologic Oncology.
Nurse Director – RN
Traveling Nurse Director overseeing healthcare operations in senior living communities across multiple states. Ensuring quality care and managing nursing staff with clinical leadership responsibilities.
Director
Director of FC Operations leading Dallas fulfillment center for Spreetail, driving team efficiency and on-time delivery metrics. Overseeing Walmart channel and team development for operational excellence.
Director of Client Strategy
Director of Client Strategy at Compass Business Solutions managing HR consulting engagements. Leading a team and addressing complex HR challenges across various sectors.