Enterprise Account Manager
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Job Description
Strategic account manager expanding enterprise customers for Absorb’s AI-driven learning platform. Building account plans, driving upsell and cross-sell opportunities, and mitigating churn.
Responsibilities:
- Build trust and strong business relationships with key decision makers in strategic accounts
- Generate strategic account plans to drive upsell and cross-sell opportunities
- Work with Leadership, Solutions Engineers, and Account Development representatives to execute expansion plans from discovery through closed won
- Monitor the pipeline and take appropriate actions to facilitate sales through closed won
- Collaborate with support and technology teams to become an expert in Absorb LMS and the learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives
- Identify customer risk and mitigate churn with Customer Success resources
- Use customer and prospect contact activity tools and systems and maintain relevant information
- Monitor and report on market and competitor activities
Requirements:
- Strong background in technology sales and client management
- Minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong written and verbal business communication skills
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
- Post-secondary degree, business undergraduate degree, or MBA preferred
- Experience with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat
- Must be legally eligible to work in the country applied to without sponsorship
- Successful candidates are subject to pre-employment background screening, including a criminal record check
Benefits:
- Fully remote-first work with flexible work arrangements
- Comprehensive health and wellness benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Career growth and internal mobility opportunities
- Employee-driven DE&I programs
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