Enterprise Account Manager
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Job Description
Enterprise Account Manager growing partner adoption, retention, and expansion for Connect, PLACE’s home-services platform. Managing onboarding, enablement, performance reporting, and cross-functional partner success.
Responsibilities:
- Own onboarding experiences and guide new partners through successful Connect launches
- Configure accounts, workflows, integrations, and other requirements with partners and internal teams
- Establish launch plans, milestones, and next steps
- Conduct product demonstrations, training sessions, and team enablement
- Serve as the primary contact for assigned partners and build trusted stakeholder relationships
- Understand partner businesses, goals, customers, and opportunities
- Drive Connect adoption and engagement through communication, education, training, and creative strategies
- Identify adoption barriers and develop practical solutions
- Monitor partner activity, usage, and performance to identify trends and opportunities
- Conduct partner meetings and business reviews focused on performance, goals, progress, and opportunities
- Provide reporting and insights demonstrating Connect's value
- Identify opportunities to deepen engagement and introduce additional products and services
- Partner with Sales on expansion opportunities
- Develop strategies to increase retention, engagement, customer utilization, and value
- Create partner-facing resources, presentations, training materials, emails, campaigns, and enablement tools with Marketing
- Develop messaging and campaigns to increase awareness, engagement, and adoption
- Create and deliver presentations and training for partner teams
- Collaborate with Product, Marketing, Operations, Support, Sales, and other internal teams
- Coordinate internal resources to address partner questions and challenges
- Bring partner feedback and trends to internal teams to improve Connect
- Contribute to initiatives improving onboarding, adoption, retention, satisfaction, and growth
- Use HubSpot for partner activity, communications, reporting, workflows, and campaigns
- Maintain accurate partner information, activity, notes, and next steps in HubSpot
- Use data and reporting to prioritize partner opportunities
- Establish scalable processes for an exceptional partner experience
Requirements:
- Strong background in enterprise account management
- Real estate or home services experience
- Proficiency in HubSpot
- Strong communication skills, including leading meetings, presentations, training sessions, and product demonstrations
- Highly organized with ability to manage multiple partners, projects, deadlines, and priorities
- Proactive and resourceful ownership of problems and opportunities
- Comfortable working with software platforms, integrations, workflows, and technology
- Ability to use reporting and performance metrics to identify opportunities and make recommendations
- Strong writing skills for clear, compelling partner-facing communications
- Comfortable working cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams
- Commercial awareness to identify opportunities to increase partner engagement and grow relationships
- Curious, adaptable, and willing to learn a new platform, industry, and products
Benefits:
- Fully remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Wellness incentives
- Generous paid time off
- Stock Options
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