Enterprise Account Manager
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Job Description
Enterprise Account Manager focusing on customer retention and expansion at LucidLink, engaging with clients to drive long-term value.
Responsibilities:
- Manage and grow some of our most valuable customer accounts.
- Drive customer retention and expansion by ensuring customers realize long-term value from our platform.
- Collaborate closely with sales, support, and engineering teams to foster loyalty and growth across customer portfolios.
- Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
- Reach an expansion revenue target of approximately 135% of the existing customer base.
Requirements:
- Familiarity with software-as-a-service (SaaS) business models and customer lifecycle.
- Proven track record in building strong client relationships and delivering customer value.
- Strong communication and problem-solving skills with a customer-centric approach.
- Ability to work cross-functionally with sales, support, and technical teams to drive customer success.
- A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results.
Benefits:
- Comprehensive benefits: flexible PTO, a competitive salary, stock options, and full health coverage
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