Enterprise Solution Account Manager
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Job Description
Enterprise Account Manager managing customer portfolios across Adobe's innovative CXO solutions. Collaborating with sales teams to reveal new expansion opportunities and drive customer success.
Responsibilities:
- Guide customers through onboarding and implementation by coordinating with delivery teams.
- Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
- Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
- Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption.
- Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
- Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value).
- Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.
Requirements:
- A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
- Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
- Experience developing strategies on assigned accounts to fully leverage technology solutions.
- Led projects from conception to closure and experience using internal resources to get things done.
- Ability to build trusted relationships with executive sponsors and end users.
- Experience running a full sales cycle.
- Strong written and verbal communications.
- Bachelor’s degree or equivalent practical experience.
Benefits:
- Comprehensive benefits programs
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
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