Field Operations Manager
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Job Description
Field Operations Manager at Pair Team shaping in-person care delivery operations. Focus on process improvement and team collaboration to enhance patient experiences.
Responsibilities:
- Own the design, execution, and ongoing improvement of Pair Team’s in-person care delivery operations
- Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins
- Translate health plan and payer requirements into clear, repeatable operational processes for care teams
- Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection
- Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination
- Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently
- Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows
- Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review
- Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards
- Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends
- Use data to identify gaps, recommend process improvements, and inform operational decisions
- Support operational changes and new program launches as in-person care models evolve across markets
- Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams
Requirements:
- 5+ years of experience in healthcare operations, field operations, or care delivery programs
- Experience building, scaling, or improving in-person or field-based operational models
- Proven ability to translate health plan or payer requirements into clear, repeatable workflows
- Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders
- Prior people management experience, including coaching and developing operational or coordination teams
- Strong operational judgment with the ability to identify systemic issues and design sustainable solutions
- Comfort working with data and metrics to assess performance and drive continuous improvement
- Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently
- Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms
- Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment
Benefits:
- Competitive salary: $95,000 - $115,000 (depending on experience)
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive health, vision & dental insurance
- $50 employer contribution to active HSA accounts
- 401k through Guideline
- Life insurance and AD&D
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
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