Field Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ABB Field Service Manager leading electrical service operations, field technicians, workshops, and profitable growth across California. Driving customer retention, KPI performance, safety, quality, and continuous service improvement.
Responsibilities:
- Lead operational excellence and profitable growth in the electrical service (ELSE) market
- Own area business performance, including health and safety, productivity, quality, and critical financial metrics
- Lead field tech service resources dispatched across the district
- Deliver preventive maintenance, troubleshooting, commissioning, and modernization solutions for ABB customers
- Manage district workshops to deliver shop-based repairs and modernization offerings
- Drive safe, high-quality, and timely execution
- Collaborate with ABB regional service groups and functional teams
- Lead strategic growth priorities and customer-success initiatives in the district
- Partner with Sales and Commercial teams to deliver solutions for ABB customers
- Ensure customer retention through superior customer service in field service activities
- Drive continuous improvement of field service quality and first-time-right implementation
- Monitor field service KPIs and drive corrective actions
- Guide continuous improvement culture and implement improvements to achieve service excellence
- Maintain high standards for safety and housekeeping and assure environmental-regulation compliance
Requirements:
- Bachelor’s Degree in Engineering or Business Field with 5–8 years’ experience, or no degree and at least 8 years of relevant experience
- Knowledge of field service operations
- Strong leadership skills
- Strong communication and team-oriented mindset
- Strong planning and prioritization skills
- Strong customer focus
- Practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software
- Ability to read engineering drawings and specifications
- Experience dealing with cultural diversity in a global business environment
- Maintain high standards for safety and housekeeping and assure compliance with environmental regulations
- Currently authorized to work and live in the US
- Willingness to travel up to 50% of the time
Benefits:
- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid
- Ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy for salaried exempt positions
- Reasonable accommodation for applicants with disabilities
Similar Jobs
Associate Provider Development Manager
Associate Provider Development Manager supporting ServiceChannel’s facility-management provider network in Mexico. Managing provider relationships, KPIs, marketplace programs, and network-growth initiatives.
Fleet Manager
Fleet Manager building scalable planning, procurement, data, and lifecycle systems for REIC Rentals. Improving equipment fleet performance as the North American rental company grows.
Regional Manager
Regional Manager leading District Managers and retail merchandising execution for Mosaic, an experiential marketing agency. Driving field performance, client service, training, and regional operational excellence.
Senior Manager, Policy and External Relations
Senior policy leader advancing Bolton Clarke’s public advocacy and government relations. Shaping aged-care policy through submissions, stakeholder engagement and regulatory analysis.
Territory Business Manager
Territory Business Manager driving Dexcom’s diabetes-device sales across New Zealand’s South Island. Influencing healthcare professionals, educating customers, and managing territory relationships and goals.
Manager I – Project Controls
Project Controls Manager leading scheduling, cost, and risk controls for Blattner’s renewable energy construction projects. Overseeing teams, consultants, reporting, and project data analysis.
Health Plan Care Manager
Registered nurse managing complex member care for Martin’s Point Health Care, a Maine nonprofit providing care and health coverage. Coordinating providers, assessing members, and reducing unnecessary hospital utilization.
Asphalt Process Excellence Manager
GAF, a leading roofing manufacturer, seeks an Asphalt Process Excellence Manager to improve multi-plant manufacturing performance. Leading process standards, safety, efficiency, cost reduction, and continuous improvement across asphalt operations.
Utilities Manager
Utilities Manager leading recapture, billing, submetering, and vendor contracts for Havenpark Communities. Supporting 100+ U.S. manufactured home communities through compliance, reporting, and utility budgeting.
Productivity Manager
Install Productivity Manager improving semiconductor equipment installation quality at Applied Materials. Driving installation strategy, workforce planning, analytics, AI adoption, and field-performance improvements.
Care Manager, RN – Foster Care
Registered Nurse care manager coordinating personalized healthcare plans for Centene’s 28 million members. Supporting foster-care populations through assessments, provider collaboration, education, and resource navigation.
LTSS Service Care Manager
Centene LTSS Service Care Manager coordinating long-term care plans, resources, and services for Florida members. Conducting assessments, education, provider coordination, and field-based member support.
Executive Search Manager
Executive Search Manager growing TEC Group’s agency recruitment business through full 360-desk direct-hire placements. Building executive client relationships, sourcing passive talent, and closing searches across professional disciplines.
Area Refrigeration Service Manager
Area Refrigeration Service Manager leading field service supervisors and technicians for Bassett Mechanical, a provider of industrial refrigeration, HVAC, plumbing, and maintenance solutions. Managing service agreements, PM operations, customer relationships, staffing, training, and profitability.
Senior Native Advertising Manager
Native Advertising Manager scaling Outbrain, Taboola, and Mediago campaigns for bedrop’s health and food scale-up. Owning bidding, testing, attribution, and profitable channel growth.
Website Performance Manager
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, growth, and website performance enhancements through digital strategy and Salesforce.
Website Performance Manager
Website Performance Manager supporting automotive dealerships through Team Velocity’s integrated marketing technology. Managing website strategy, client retention, analytics, reporting, and account growth.
Website Performance Manager
Website Performance Manager supporting automotive dealerships through Team Velocity’s integrated marketing technology and services. Managing client relationships, website performance, reporting, retention, and growth.
Website Performance Manager
Website Performance Manager supporting automotive dealerships through Team Velocity’s integrated marketing technology. Managing website performance, client retention, reporting, and growth opportunities.
Website Performance Manager
Website Performance Manager supporting automotive dealerships for Team Velocity, a full-service automotive marketing agency. Managing website strategy, analytics, retention, enhancements, and account growth.