Generalist II, Human Resources
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Job Description
Generalist II managing CX operational services independently at Nightingale Education Group. Focused on data integrity, compliance, and operational effectiveness in HR operations.
Responsibilities:
- Independently manage collaborator inquiries across multiple CX operational topics.
- Apply intake, triage, and escalation workflows accurately and consistently.
- Identify recurring issues and surface trends to support operational improvements.
- Execute CX operational processes across the collaborator lifecycle with minimal supervision.
- Support implementation of new workflows, tools, or service standards.
- Maintain accurate HRIS records and perform routine data quality checks.
- Support audit preparation by gathering documentation and correcting discrepancies.
- Execute processes in compliance with policy and regulatory requirements.
- Identify potential risks and escalate appropriately.
- Other duties as assigned to support Collaborator Experience operations
Requirements:
- Bachelor’s degree preferred or equivalent HR operations experience.
- 2–4 years of experience in HR operations or shared services.
- Working knowledge of HR systems, service delivery models, and compliance basics.
Benefits:
- All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
- Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.
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