Gestionnaire de comptes – Mid-Market
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Job Description
Gestionnaire de comptes chez Workleap, créateur de logiciels de travail et de migration Microsoft 365. Gestion des renouvellements, migrations tarifaires et expansion multi-modules auprès de clients mid-market.
Responsibilities:
- Protéger et faire croître un portefeuille de comptes en menant des conversations de renouvellement rigoureuses qui maintiennent le GRR à cible et créent de l'espace pour l'expansion NRR
- Piloter la migration tarifaire sur les comptes, mener des conversations commerciales directes avec les clients sur le passage au modèle plateforme et les conclure
- Accélérer l'adoption multi-modules en positionnant l'Agent Workleap comme un multiplicateur de performance pour les gestionnaires
- Réduire le risque de désabonnement en détectant les signaux d'alerte tôt, en escaladant avec un plan et en dirigeant des Mid-Term Value Reviews
- Maintenir un pipeline HubSpot propre et précis
- Utiliser des outils d'IA comme Claude pour préparer les appels, construire des briefs de compte et itérer sur les communications
- Contribuer à façonner les playbooks de l'équipe en partageant les apprentissages et en codifiant les pratiques efficaces
Requirements:
- 2+ ans en gestion de comptes ou succès client avec un quota de renouvellement
- Expérience avec un portefeuille entre 1 M$ et 5 M$ ARR
- Habileté prouvée à mener des conversations commerciales difficiles, notamment hausses de prix, objections et migrations
- Discipline de pipeline solide et hygiène CRM professionnelle
- À l'aise avec les outils d'IA comme Claude, Copilot et ChatGPT au quotidien
- Expérience dans un environnement scale-up ou en forte croissance où le playbook est encore en construction
Benefits:
- Programme LTIP, participation à la croissance à long terme de Workleap
- REER
- Assurances collectives familiales
- Télémédecine
- Budget bien-être annuel
- Politique de vacances flexible
- Télétravail, avec accès à nos bureaux de Montréal
- Rassemblement en personne deux fois par an
- Claude accessible à tous
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