Growth Account Manager
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Job Description
Growth Account Manager managing post-sales renewals and expansion for B2B SaaS customers. Seeking to drive value and growth through customer ownership and collaboration.
Responsibilities:
- Own a portfolio of Growth customers with responsibility for renewals and expansion.
- Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal.
- Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs.
- Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth.
- Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation.
- Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature.
- Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling.
- Surface customer feedback and expansion signals to Product and GTM leadership.
Requirements:
- 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS.
- Are excited by owning accounts end-to-end, not just supporting them.
- Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing.
- Are technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level.
- Can juggle a larger book of accounts while staying organized and proactive.
- Bring grit and resilience—you don’t wait for opportunities to land in your lap.
- Enjoy learning, being coached, and growing into more complex deal ownership over time.
- Are willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships.
Benefits:
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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