Growth Sales Development Representative, Italy
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Job Description
Sales Development Representative at iubenda engaging customers to prevent churn and unlock expansion opportunities. Working in a remote role focusing on B2B SaaS sales and customer success.
Responsibilities:
- Identifying and qualifying conversion, upsell, and cross-sell opportunities within the existing free and paying customer base
- Educating customers on additional features, higher plans, or complementary products
- Generating a qualified expansion pipeline and handing off opportunities to Sales or Account Executives
- Supporting lifecycle and expansion campaigns with targeted outreach and follow-up
- Partnering with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys
- Maintaining accurate CRM data, documenting conversations, outcomes, and customer feedback
- Proactively reaching out to customers showing churn risk, low engagement, or product friction
- Re-engaging inactive or at-risk accounts through email, calls, and LinkedIn
- Collecting and sharing churn insights and objections with Customer Success, Product, and Growth teams
- Using CRM and product usage signals to prioritise accounts and actions
- Continuously improving processes based on data and feedback
Requirements:
- 1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles
- Excellent communication skills in English, Italian, and a third European language, preferably German or Spanish
- Comfortable engaging customers via email, calls, and LinkedIn
- Strong communication and listening skills, with a consultative mindset
- Data-driven approach and curiosity for product usage and lifecycle signals
- Experience with CRM tools (HubSpot or similar preferred)
- Ability to work autonomously in a remote, international team
- Experience in B2B SaaS is a strong plus
- Interest in privacy, compliance, or tech products is a bonus
Benefits:
- Remote work
- Company retreats & coworking gatherings
- All-in-One Flex Allowance
- Work equipment
- Collaborative, multicultural team
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