Head of Revenue Operations – Systems

Posted 8hrs ago

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Job Description

Head of Revenue Operations building CRM, marketing-data, and tooling systems for Platform Engineering’s engineering community. Managing ops staff and scaling event, ticketing, and campaign infrastructure.

Responsibilities:

  • Own growth operations, CRM data, tooling, event and ticketing infrastructure, and performance-marketing data systems
  • Replace fragile Zapier point-to-point integrations with a proper operational data layer
  • Own CRM enrichment, deduplication, and lead scoring in HubSpot
  • Enable non-technical team members to self-serve data and audience segments
  • Connect LinkedIn, Google, and Meta advertising data to HubSpot for campaign measurement and targeting
  • Own the tool registry and lead the retirement of Airtable
  • Run cross-functional tool-selection decisions
  • Stabilize ticketing and webinar operations ahead of high-volume periods
  • Manage and grow the operations team, with two direct reports from day one
  • Assess future hiring needs
  • Run operations reporting on a predictable calendar for quarterly budgeting
  • Build pipelines and workflows hands-on while managing the team
  • Report to the Managing Director of Platform Engineering Masters and join its leadership team

Requirements:

  • Hands-on engineering skills designing and building data pipelines and workflows in SQL and code
  • Experience building performance marketing/ad-tech systems, including conversion tracking, click-ID matching, attribution pipelines, and CRM data integration
  • Technical CRM experience with HubSpot or equivalent, including custom objects, workflows, and API integrations
  • Solid data modeling and architecture skills, including Postgres/Supabase schema design and warehouse-versus-CRM decisions
  • Track record of tooling decisions accounting for whole-team needs
  • People management experience
  • Ability to improve an existing system rather than requiring a blank slate
  • Nice to have: experience with n8n or Zapier
  • Nice to have: familiarity with LinkedIn Marketing API, Google Ads API, Meta Conversions API, and server-side tracking approaches

Benefits:

  • Direct access to leadership
  • Small team already in place
  • Mandate to build the operations function for the next stage of growth